Question Video randomly begins to stutter and all audio is lost until Windows is restarted ?

[savagess2546]

So recently built a new PC with Windows 11. Since then, I've been having this weird issue where I'll be watching any video (plex, netflix, even local videos) and the video will start lagging and I'll lose all audio from all sources. Only a restart will fix it. This happened since the fresh install of windows. Did not do this on my previous PC with windows 11.

So far all I've tried is reinstalling the audio drivers and software but the fact that it's affecting video as well tells me it's something else.

Specs
Main monitor is a 240hz 2k Ultra wide LG. 2nd and 3rd are both 1080p 60hz.
PSU: MSI 1300w
Motherboard: MSI MAG X870 TOMAHAWK WIFI (MS-7E51)
Operating system: Microsoft Windows 11 Pro (10.0, Build 26100)
CPU: AMD Ryzen 7 9800X3D 8-Core Processor 8/16
Graphics card1: NVIDIA GeForce RTX 2070 SUPER (8 GB)
Graphics card2: AMD Radeon(TM) Graphics (2 GB)
RAM: 64 GB
STORAGE1: Corsair MP700 PRO (1.8 TB/Fixed hard disk media)
STORAGE2: TOSHIBA HDWR180 (7.3 TB/Fixed hard disk media)
DISPLAY1: Hewlett Packard HP 27sv (1920x1080 / 27.2 Inch)
DISPLAY2: LG Electronics Inc. (GoldStar Technology, Inc.) LG ULTRAGEAR+ (3440x1440 / 34.1 Inch)
DISPLAY3: Asus (ASUSTeK Computer Inc.) ASUS VE278 (1920x1080 / 27.2 Inch)
Audio1: Microsoft Streaming Service Proxy
Audio2: AMD High Definition Audio Device
Audio3: Realtek USB Audio
Audio4: Sound BlasterX AE-5 Plus
Audio5: Sound Blaster Audio Controller
Audio6: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Audio7: NVIDIA High Definition Audio
Audio8: Razer BlackShark V2 HS 2.4
Keyboard1: HID Keyboard Device
Keyboard2: Razer Tartarus Pro
Mice1: Razer Mouse Dock Pro
Mice2: Razer Firefly V2
Mice3: Razer Base Station V2 Chroma
Audio1: Microsoft Streaming Service Proxy
Audio2: AMD High Definition Audio Device
Audio3: Realtek USB Audio
Audio4: Sound BlasterX AE-5 Plus
Audio5: Sound Blaster Audio Controller
Audio6: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Audio7: NVIDIA High Definition Audio
Audio8: Razer BlackShark V2 HS 2.4

 

[Lutfij]

This happened since the fresh install of windows. Did not do this on my previous PC with windows 11.
Did you install the OS in offline mode, with the latest drivers installed in an elevated command, i.e, Right click installer>Run as Administrator, while in offline mode?

What BIOS version are you on for your motherboard?

Go into BIOS and disable the iGPU and see if that helps. Use DDU to remove all GPU drivers(intel, AMD and Nvidia) in Safe Mode, then manually install the latest driver sourced from Nvidia's support site in an elevated command, i.e, Right click installer>Run as Administrator.

 

[johnbl]

So recently built a new PC with Windows 11. Since then, I've been having this weird issue where I'll be watching any video (plex, netflix, even local videos) and the video will start lagging and I'll lose all audio from all sources. Only a restart will fix it. This happened since the fresh install of windows. Did not do this on my previous PC with windows 11.

So far all I've tried is reinstalling the audio drivers and software but the fact that it's affecting video as well tells me it's something else.

Specs:
Main monitor is a 240hz 2k Ultra wide LG. 2nd and 3rd are both 1080p 60hz.
1300W MSI PSU

Computer model: Micro-Star International Co., Ltd. MS-7E51
Operating system: Microsoft Windows 11 Pro (10.0, Build 26100)
Processor: AMD Ryzen 7 9800X3D 8-Core Processor 8/16
Motherboard: Micro-Star International Co., Ltd. MAG X870 TOMAHAWK WIFI (MS-7E51)
RAM: 64 GB
STORAGE1: Corsair MP700 PRO (1.8 TB/Fixed hard disk media)
STORAGE2: TOSHIBA HDWR180 (7.3 TB/Fixed hard disk media)
Graphics card1: NVIDIA GeForce RTX 2070 SUPER (8 GB)
Graphics card2: AMD Radeon(TM) Graphics (2 GB)
DISPLAY1: Hewlett Packard HP 27sv (1920x1080 / 27.2 Inch)
DISPLAY2: LG Electronics Inc. (GoldStar Technology, Inc.) LG ULTRAGEAR+ (3440x1440 / 34.1 Inch)
DISPLAY3: Asus (ASUSTeK Computer Inc.) ASUS VE278 (1920x1080 / 27.2 Inch)
Audio1: Microsoft Streaming Service Proxy
Audio2: AMD High Definition Audio Device
Audio3: Realtek USB Audio
Audio4: Sound BlasterX AE-5 Plus
Audio5: Sound Blaster Audio Controller
Audio6: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Audio7: NVIDIA High Definition Audio
Audio8: Razer BlackShark V2 HS 2.4
Keyboard1: HID Keyboard Device
Keyboard2: Razer Tartarus Pro
Mice1: Razer Mouse Dock Pro
Mice2: Razer Firefly V2
Mice3: Razer Base Station V2 Chroma
Audio1: Microsoft Streaming Service Proxy
Audio2: AMD High Definition Audio Device
Audio3: Realtek USB Audio
Audio4: Sound BlasterX AE-5 Plus
Audio5: Sound Blaster Audio Controller
Audio6: NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Audio7: NVIDIA High Definition Audio
Audio8: Razer BlackShark V2 HS 2.4

i would make sure i have updated this driver:
https://www.msi.com/Motherboard/MAG-X870-TOMAHAWK-WIFI/support#driver

in the past, some realtek motherboard audio drivers would respond to other system audio drivers and would overflow their buffers. each video card that supports hdmi has sound support built into the connection. So, you might want to update all the drivers for sound and video, then go into control panel device manager and disable each sound driver that does not have a speaker attached to it.
for the case where you reinstall windows, windows will install a old realtek motherboard audio driver that might have the problem (until you update or apply all the system updates)

most often the only symptoms will be garbled sounds or timeouts in video before the GPU crashes.

note: you might also consider going into bios, make any change and change it back, save the configuration and boot into windows. This was a common fix years ago for issues related to DMA channel assignments that are passed from the bios to windows. ie bios builds a database of settings that it uses and passes it to windows plug and play. (this was a reason bios updates often fixed various issues when it really should not have)

most sound cards used to use DMA channel 3 but could use 1 or 5. not sure how these are assigned now.
two cards using responding to the same DMA channel can cause buffer overflows in the driver.

 

[Zerquetch]

Very close to the setup I have, incl the AE5!
What are you outputting the audio to? AE5 to spkr, HDMI to receiver?
HDMI runs in it's own world, as can the AE5 if the mobo audio doesn't get in the way.
The Creative APO is solid but Equalizer APO with the Peace EQ Front end can really sort out a lot of it.

Many options, but johnbl pretty much nails it.

The new computer isn't the old computer. Streamline your sound and your ears will thank you!