Virtualization not working when trying to download Citrix

[dlycett32]

My computer is a i5 7400 brand new, running windows 10 Pro and it is showing that I have virtualization available. It has a yes in the intel processor identification utility in both the virtualization technology and the VT-X extended tables when the virtualization is disabled; however, when I enable it these both turn to no. My company is trying to install a VDI situation for security purposes and Citrix keeps failing and saying the VT-X hardware is not there. Can ANYONE please help me????

 

[The Paladin]

VTX and VTD need to be enabled in bios before citrix in a virtual session
which motherboard are you using ?

 

[dlycett32]

I am unsure about the motherboard question. I have enabled it in Bios, multiple times.

 

[The Paladin]

if you are sure its enabled in the bios then what virtual software are you using ?

 

[dlycett32]

I am trying to download Citrix but it is saying VT-X hardware not found. I have not opened my case -- I may have to do this later.

 

[The Paladin]

are you using Oracle VirtualBox to run your Citrix?

 

[The Paladin]

okay so what product are you install or trying to install? here is the download list from Citrix web site.

 

[dlycett32]

Citrix Gateway (NetScaler Unified Gateway)

 

[The Paladin]

and you are running the program as an administrator ?
and what is the exact error message your getting ?

 

[dlycett32]

As far as I am aware... My company's IT dept is using remote access to install Citrix. Desktop player has not detected any available hardware virtualization. VT-X or VT-D is required to continue. Please Check BIOS settings or contact administrator for assistance.


And My computer again is showing that I have VT-X enabled. I have went into the BIOS umpteen times enabling and disabling - disabled Hyper-V etc. I am thinking the Citrix download could be the issue.