Volume information not found

[Earl_Of_Pudding]

I have a Seagate Slim SL 1TB external hard drive running on my Windows 10 Laptop, now it was working fine up until a few days ago when all of a sudden it just stopped working, when i plug it in it makes a noise and shows up in my devices but it wont let me access it or eject it but i can still see it there in the devices list and when i click on it it comes up with the properties page but in the volumes section it tells me "Volume Information for this disk cannot be found" can anyone please help, thank you

 

[D_Know_WD]

Hi there Earl_Of_Pudding,

You will need to go to Disk Management and see if the drive is recognized over there and how.
Do you have some data stored on the drive? In case you do and if the drive has damaged partitions and/or file system (it may appear as unallocated/RAW/etc. under Disk Management), you can use some data recovery tool and see if that would help.

It would not hurt to attach the drive with a different USB cable to a different computer.

Let me know how this goes,
D_Know_WD

 

[Earl_Of_Pudding]

Hello to you too D_Know_WD
I have tried opening my disk management but it doesnt show up in the list of disk drives, i also tried using a program called TestDisk to try and recover the data but it couldnt find my HD either.
unfortunately i dont have access to a second cord for it and i dont have the money to buy one. thanks for you help tho.
Earl_Of_Pudding

 

[D_Know_WD]

If the drive is not recognized by Disk Management and it is not picked up by the data recovery tools, then there are several possible reasons:
- Something wrong with the connection. It could be a faulty cable or USB port of the computer.
- Something wrong with the enclosure.
- The HDD inside has failed.

If the drive is under warranty, just contact the manufacturer's Support or the place you got it from.

Cheers,
D_Know_WD

 

[Earl_Of_Pudding]

IT makes a funny noise when i turn it on if that means anything and im pretty sure my warranty has expired, thanks for the help tho

 

[D_Know_WD]

How does this sound like? Clicking, grinding?
Yet again, we need to start ruling out possible causes. Unusual noises like clicking in externals, could be caused by insufficient power supplied. (bad cable)
In similar cases, when the HDD is not under warranty, users take the drive out of the enclosure in order to attach the HDD internally to a desktop machine. (SATA and power cables) That way, you will rule out a possible connection/enclosure related issue. If the issue persists, then the HDD itself has failed.

Cheers,
D_Know_WD

 

[Earl_Of_Pudding]

its like a clicking noise, and i think i might take it into the local computer place when i have the cash i dont want to go opening it up without knowing what im doing you know, but thats for the help man its really appreciated

 

[D_Know_WD]

Well yeah. It may be a good idea.
As it is clicking, it should be either power related or some sort of a physical issue. (head crash let's say)

D_Know_WD