Question W 10 "System Information" broken. Looking for some basic info on this desktop

[mraroid]

Hello friends...

I am upgrading the software & hardware on my friends older HP desktop that started life as a Windows 8 machine. It has been upgraded to Windows 10. But the entire computer is a big mess. I am sure many of you have friends who, despite your advice, have 20 GBs in the download folder. Not to mention many years of system restore points.

I am slowly tackling down one issue at a time. But I have one issue I can not solve.

I use the Windows built in "System Information" often. When I launch it, the screen will come up. I see the smaller item list on the left and the later screen on the right. But if you click on anything, nothing happens. It appears that other things in W 10 work.

Can anyone give me a suggestion on what I could try to get this working? I am searching for my Windows 10 install disk so I can boot to that and run the trouble shooter. My CD is Windows 10 Pro, and her computer is Windows 10 Home. Will this still work?

Maybe some 3rd party software will help me find this information? I would like to know the partition type (UEFI, GPT)?? Is the file system NTFS? What is the model number of this old motherboard, and what BIOS version is installed, etc..

Any suggestions welcomed.

Many thanks,
mraroid

 

[punkncat]

Given what you relay here it may be advisable to download everything 'personal' to an external drive or cloud. Go to MS right away and download the newest image of W10 as it won't be around and easily available as it is now for much longer. Check to be sure this individual has key codes for the apps and programs they like and blow it out with a new install. It would also be a good idea to consider a new cheap 2.5" SSD almost regardless.

 

[mraroid]

Thank you punkncat...

All good suggestions. She retired from a field & and now & then gets asked for advice. But she can not have any software from her old company installed any more. I did cone her slow mechanical HD to a fast Samsung SS drive. I will see if I can find some free or paid software that will give me some basic information and see how that goes.

Do you think if I boot to my W 10 Pro CD, it would still trouble shoot her Windows 10 Home install?

Thanks for the help!

mraroid

 

[punkncat]

IME probably not as you should see wrong version error.

 

[Bob.B]

Hello friends...

I am upgrading the software & hardware on my friends older HP desktop that started life as a Windows 8 machine. It has been upgraded to Windows 10. But the entire computer is a big mess. I am sure many of you have friends who, despite your advice, have 20 GBs in the download folder. Not to mention many years of system restore points.

I am slowly tackling down one issue at a time. But I have one issue I can not solve.

I use the Windows built in "System Information" often. When I launch it, the screen will come up. I see the smaller item list on the left and the later screen on the right. But if you click on anything, nothing happens. It appears that other things in W 10 work.

Can anyone give me a suggestion on what I could try to get this working? I am searching for my Windows 10 install disk so I can boot to that and run the trouble shooter. My CD is Windows 10 Pro, and her computer is Windows 10 Home. Will this still work?

Maybe some 3rd party software will help me find this information? I would like to know the partition type (UEFI, GPT)?? Is the file system NTFS? What is the model number of this old motherboard, and what BIOS version is installed, etc..

Any suggestions welcomed.

Many thanks,
mraroid

Give 'speccy' a test drive.

 

[ubuysa]

I may have misunderstood, but you said you're doing a software AND hardware upgrade. If that includes a motherboard and/or CPU change then you're going to need to clean install Windows in any case. Why not do the hardware upgrade and clean install a new copy of Windows?

 

[SkyNetRising]

I am searching for my Windows 10 install disk so I can boot to that and run the trouble shooter. My CD is Windows 10 Pro, and her computer is Windows 10 Home. Will this still work?

Windows 10 Home and Windows 10 Pro use same install media.
Get latest version of windows 10 install media from microsoft.
You'll need 8GB (or larger) USB flash drive for this.

https://www.microsoft.com/en-us/software-download/windows10

I would like to know the partition type (UEFI, GPT)?? Is the file system NTFS?

Use Disk Management.

What is the model number of this old motherboard, and what BIOS version is installed, etc..

Use CPU-Z.