W7 Blue Screen - advice needed

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coldside

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Aug 6, 2010
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Dear Tom's hardware users,

For the past month or so I have had a problem with a recurring bluescreen problem. It only occurs when I put my laptop to sleep or to hibernate. When I click on sleep, the screen turns off but the computer never completely goes to "sleep" (or hibernate). Therefore I need to hard reset, i.e. pressing the power button for a couple of seconds, and the computer shuts off. This is really frustrating as when I need to go to lectures I will have to reboot in the class, instead of just waking up my laptop from its sleep or hibernate state.

When I hard reset, it says Windows hasn't started correctly and so I start it normally again. When I login, it gives me the error "Windows has recovered form an unexpected shutdown", and gives me this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004B24A20
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA80074B2C60
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\120910-21637-01.dmp
C:\Users\Olivier\AppData\Local\Temp\WER-47580-0.sysdata.xml

I used the PC Pitstop Driver Scanner (found it in the Windows 7 tips stickied thread in the General Section) to scan for outdated drivers but it says that my system is up to date.

I'm on a Dell XPS Studio 1640, running Windows 7 Ultimate x64.

Any advice is much appreciated.

Thank you.
 
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Turn Off Hybrid Sleep

1.) Open the Control Panel from the Start menu.
2.) Open Power Options in the Control Panel.
Note: If Power Options is not available, change View by to Large icons at the top right of the Control Panel.

3.) Select Change plan settings next to the power plan you want to disable hybrid sleep.
4.) Select Change advanced power settings.
5.) Select Change settings that are currently unavailable in the Power Options window.
6.) Set Allow hybrid sleep under Sleep to Off and then click OK to save the changes.
 
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Thanks for your reply malmental.

I looked at my "High Performance" power option (the one I'm currently using) and "allow hybrid sleep" is already set to "off".

Though I'm seeing this option under High Performance > Sleep > Allow Hybrid Sleep. I can't find "change settings that are currently unavailable".

I'm looking at Control Panel > All Control Panel Items > Power Options > Edit Plan settings. I clicked on "change advanced power settings" to look at the "allow hybrid sleep"
 
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I do not think that's the problem. I had this problem last year as well. It was caused by a faulty Microsoft update. I checked Windows Update now to see if I still have that update files mentioned in the threads and I do not have them.
 
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System File Checker

1. Click on Start
2. Click on All Programs
3. Click on Accessories
4. Right click on Command Prompt and click Run as Administrator
5. Type this command: sfc /scannow

I'm starting to think it might be your HDD if this doesn't help..
 
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Okay finally some promising results.
Finished the scan. It said "Windows Resource Protection found corrupt files and successfully repaired them."

I will reboot now.
 
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Nope no progress. Still needs a hard reset. I can see that the sleep or hibernation attempt fails because the Wifi adapter light still is on while the hard drive activity light stops flashing. It normally turns off right before the computer goes to sleep.
 
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