Hey guys,
I thought I'd share my experience to see if anyone has had the same experience with Gigabyte.
Here goes: I bought my Gigabyte Radeon Hd 7950 5 months ago and have been using it since then. No overclocking and it has been in pristine condition. The DVI port quit working randomly so I sent it to Gigabyte for them to repair it, since it was still under warranty.
After waiting two weeks for them to get back to me about the Gpu's status, they sent me a picture of the card and told me that the pcb was bent. Looking at the picture, the pcb was MAJORLY warped and it was not in the condition that I sent it in. Gigabyte told me that the warranty was voided because of this.
After calling and talking to a representative, they said that the damage could have been from shipping. I asked if they had any documentation or pictures of the shipping damage; they did not. I sent them pictures of the board that I had taken before I sent it to them, which showed that it was in perfect condition except for the malfunctioning DVI port. They replied to me and said that the pictures were not of the original board and that they were sending me back my broken board. I replied to them and I am still awaiting their response.
So far my experience has been: I bought a $300 GPU that had a malfunctioning DVI, sent it to get it fixed under warranty, and I am now receiving a bent and un-usable device. I thought I'd let you guys know so that you don't suffer the same experience as I have. Do you have any advice on what I can do to fight this, or any similar experiences?
I thought I'd share my experience to see if anyone has had the same experience with Gigabyte.
Here goes: I bought my Gigabyte Radeon Hd 7950 5 months ago and have been using it since then. No overclocking and it has been in pristine condition. The DVI port quit working randomly so I sent it to Gigabyte for them to repair it, since it was still under warranty.
After waiting two weeks for them to get back to me about the Gpu's status, they sent me a picture of the card and told me that the pcb was bent. Looking at the picture, the pcb was MAJORLY warped and it was not in the condition that I sent it in. Gigabyte told me that the warranty was voided because of this.
After calling and talking to a representative, they said that the damage could have been from shipping. I asked if they had any documentation or pictures of the shipping damage; they did not. I sent them pictures of the board that I had taken before I sent it to them, which showed that it was in perfect condition except for the malfunctioning DVI port. They replied to me and said that the pictures were not of the original board and that they were sending me back my broken board. I replied to them and I am still awaiting their response.
So far my experience has been: I bought a $300 GPU that had a malfunctioning DVI, sent it to get it fixed under warranty, and I am now receiving a bent and un-usable device. I thought I'd let you guys know so that you don't suffer the same experience as I have. Do you have any advice on what I can do to fight this, or any similar experiences?