WD Black is read as WD blue .

[pan0s.0nepiece]

Hello guys, first time asking something here.



Well i ve got a small confusion here.



I just bought a HDD WD Black 2TB, and first thing i did was to make a 1.5gb partition , then i went to ( http://www.userbenchmark.com/ ) which gives you small .exe file to check your hardware . The program read my HDD as a WD blue not black . This is the result form it (http://www.userbenchmark.com/UserRun/6261618 ) , where you can see all my PC specs and my "WD Blue 2TB" with low benchmark even for a blue one.

After some use the benchmark changed to this : ( http://www.userbenchmark.com/UserRun/6263967 ) where you can see now the WD "Blue" (my WD Black) works as a WD Black but is still named Blue.

Also what i found was that when i right click on the disk and go to :
--> Properties --> Hardware
it read the disk as WDC WD20EZRZ-00Z5HB0

the "WD20EZRZ" part , is the model number for WD Blue disks .


I checked what the disk wrote on it and it has :

1)SATA/64Mb/Cache

2)WD2003FZEX (as i google the standard model number for WD Black)

3)Serial Number and a few other things ..


So can anybody help me out understand whats going on here ?

Did i got scammed or is it some bug ?



P.S. :

Before i get this WD black 2TB i had one WD "blue" 2TB . That one worked like a WD green on 5400 rpm . After a year of use it made some death signals and as it was on warranty i took it back and asked to get an upgrade to a WD black 2TB (the one i have now).

The WD "blue" was actually a Green one with just a blue sticker on it as explained here : ( http://www.tomshardware.co.uk/answers/id-3343827/5400-rpm-blue.html )

Could the WD black one i have now to be a WD Blue with just a black sticker on it.

Does WD do this on Black too and i was tricked again ?


Thanks in advance .

 

[GhislainG]

Did you check the warranty at https://support.wdc.com/warranty/warrantystatus.aspx?lang=en? Personally I'd rely on WD Data Lifeguard Diagnostic instead of userbenchmark.com: https://support.wdc.com/downloads.aspx?lang=en

 

[pan0s.0nepiece]

First of all thank you for your time,if i understood your suggestions i did the following :

I checked the warranty status on the link, and its 5 years as it should be for a WD black.

On wd data life guard diagnostic it reads the disk as WD black and it passed all the tests with no failure .

After some i 've got to report a few things:

1) i have 3 programs that detect it as WD blue : speecy , windows device manager , userbenchmark.exe

2) Only WD's program data lifeguard detected it as WD black

3)Smart scans are the same on any program (obvious)

4)Benchmarks are on WD blue level expect one time that had a WD black performane (based on userbenchmark again)


I am still unsure about if i am being paranoid with the benchmarks or the WD has done again some sticker exchanging for blue to black.


Thank you once more, if you have any other suggestions please tell me, or do i worry for no reason at all ?

 

[GhislainG]

What's most important is the 5 year warranty that's provided for the Black. You should rely on WD's utilities rather than generic programs; besides you already confirmed the performance matches the Black. You definitely are somewhat paranoid, but the 5 year warranty should alleviate it. I never had a Black that failed during the 5 year warranty, but my drives are running 24x7.

 

[pan0s.0nepiece]

Thanks for the fast reply , does it sound normal to you that on all expect from one benchmark i got only WD blue performance ?

It just bothers me that benchmarks and programs detect it as Blue ,after the WD Blue that was actually Green at the end i ve lost trust on WD.

 

[GhislainG]

I wouldn't worry about benchmarks; if you're unhappy with your WD Black, then get a Seagate ES that also offers a 5 year warranty.

 

[pan0s.0nepiece]

Thank you for your help. I ll stick for now on my WD black , you were a great help its nice to see kind people on the internet .

********************UPDATE********************

I tried changing sata port on motherboard and i plugged the WD black on a SATA express (or 2 SATA backup compatibility ports) and then every program started finding the disk as a WD black (solved the problem identifying it as Blue ).
There is no reason why it got solved the port normally makes no difference.

Those are some pictures for anyone wondering whats like a SATA express:

Thanks you for your help , this thread has ended.

 

[GhislainG]

To achieve optimal performance, the drive should be connected to a SATA III or faster port, not a SATA II port. Tools should not rely on the transfer speed to identify a drive. I don't understand why it had to be connected to a SATA Express port.

 

[pan0s.0nepiece]

Neither do i. But still something solved the wrong read problem thank you for your help and your time.

 

[unforces885]

Neither do i. But still something solved the wrong read problem thank you for your help and your time.

Could you please benchmark this drive using HD Tune Pro and share the results?
A trial can be downloaded from http://www.hdtune.com/files/hdtunepro_570_trial.exe
You will just select the drive from the drop down menu and in the first tab "Benchmark" click start.

 

[pan0s.0nepiece]

Hello, sorry for taking my time to answer i have some new problems on my PC .



About the Disk and the HD tune:



This is an image of the check.

One thing i noticed was that when the write speed was falling (at the lowest points of the graph) i count hear at the exact moment a mechanical sound from the disk ,about the write test it wouldnt let me

any thoughts? (i think the graph shows some strange downfalls)

 

[GhislainG]

There's nothing wrong; this is a mechanical drive and latency is normal. A SSD doesn't have that performance penalty, but it costs a lot more. Is your OS on a SSD?

 

[pan0s.0nepiece]

Yes my basic OS (Win 10 ) is on a SSD , but I dual booted with Linux Ubuntu on the WD black and as it seems I did it terrible because I am having a fair enough amount of problems on the PC right now (I ll format everything to be sure any problems I find are from software so I can calm down about hardware.)


Please answer to two questions GhislainG :

1) I did a userbenchmark test after the above check unforces885 suggested and this is the result : http://www.userbenchmark.com/UserRun/6533331 and http://www.userbenchmark.com/UserRun/6547788
and it seems the WD Black did quite bad. Still normal ? (Sorry for being repetitive on asking if drive is normal its just I get too pissed I have still problems on such a built)

2) Is there any simple way to upload in this thread a record of the sound(creepy noise) my WD Black does on high pressure use? (example when I was installing Ubuntu on it)

 

[GhislainG]

1) Why aren't the resuts always the same? I checked results from other submitters and I noticed large differences within a few minutes. HD Tune Pro is more reliable.

2) A WD Black is noisy; I can hear my 2 TB across my home office when it's busy. I don't need an audio file; I already know what they sound like.

You obviously aren't happy with yours; therefore I suggest your return it and buy a different drive. I'll admit not to benchmark my drives, but once I tested my desktop with UserBenchmark and the results were lower than expected.

Is Intel RST installed on your system?

 

[pan0s.0nepiece]

I ve avoided installing Intel RST because I had read somewhere that it may include bugs and as it wasn't necessary I didn't. Should I install it ?


And here is a 30 second recording of my WD black while I was installing Ubuntu : https://vocaroo.com/i/s1U7yMkcRsGv

please waste some of your time to hear it , it was recorded with a smartphone from a 5 cm distance from the disk.
The air sound is from a close fan the cricket like sound is from the disk.

 

[GhislainG]

I usually install Intel RST as it allows me to check my drives and it never caused me issues, but it isn't necessary.

I can barely hear the HDD sound, but it shouldn't make a cricket sound (mine doesn't). Is it in a case or outside?

 

[pan0s.0nepiece]

Thanks about that GhislainG i ll check Intel RST.

About the HDD its in the case screwed in the HDD "drawer" the sound is a mechanical failure and if you say you dont have it i should propably send it back .

I ll try to push it to its limits so the problem becomes too noticeable, before sending it. (right now the sound is only when there is an high disk usage ex. installing a game, all the other time it does not happen that frequently )

P.S.
Have on mind that in my country there is no RMA option , only a change of product if it is proved faulty.

 

[GhislainG]

It's up to you, but I'd pull the mounting tray from the case to make sure the noise is from the drive itself and not something else.

 

[pan0s.0nepiece]

Wow this disk magic never ends. Right now i was playing a game (very slow loadings) and it looped in one loading so i closed it with Task manager, after that it wouldnt reopen so i restarted my PC turned out i cannot read the whole disk this is what it showed me on disk manager :

Click on Spoiler

Spoiler

First it asked me this.

Then this happened.

I think it time to send it back . Isnt this what we call a dead disk ?

I know its been a year and i still bother you ( xD) , but GhislainG i think we can agree now its faulty, any suggestions before sending it back ?

 

[GhislainG]

It definitely is faulty.