WD Elements 1042 1TB stopped working on some Windows PC and Laptops

[smakashuol]

Dear Experts,
Please help me.

>>Part 1: WD stopped working on my office PC but works great with my personal PC. Previously it was Windows 7 64bit. Now, windows 8.1 32bit, but the problem is still same.

Configuration of my office PC in HTML https://drive.google.com/file/d/0B_Bbrulev1k7blUxYkw5YVljS3M/view?usp=sharing

I have no Idea, why WD 1TB is not working on office PC. Every time it's showing the drive can run faster.
HDD's lights blinks like normal, "eject icon" also shows on taskbar.

Relevant Images and screenshots
http://imgur.com/DoYMOoO
http://imgur.com/Tty2dek
http://imgur.com/5fQaZw1

I have already tested Iobit Driver Booster and Russian 10.2GB Driver Pack, but the result is same.

>>Part 2: How to install drivers which are not .exe?

I hardly found out some drivers on a website http://www.driverscape.com/download/wd-elements-1042-usb-device but don't know how to install them
Tell me, how to install them?

Kind Regards,
Akash

 

[popatim]

With the Elements plugged in, locate it in Device Manger and then select it followed by rt clicking it and selecting delete. Reply yes to the 'remove associated software/drivers' question. Now unplug the Elements, wait a minute, and plug it right back into the same port.

Windows will now redetect the device and reinstall the drivers. Hopefully these 3rd party drivers you've been using haven't messed things up worse.

 

[SuperSoph_WD]

Hello there, Akash!

I wouldn't recommend installing third-party drivers either! So it's probably best to do as @popatim suggested and re-install the USB drivers.
I'd also suggest you to check Disk Management when you plug the WD Elements external and see how the drive appears there. Since it is actually detected by your system, I'd suggest you to download Data LifeGuard diagnostics from our website and run the quick and extended tests to determine the health and SMART status of your external HDD. Here's a link to the WD software: http://products.wdc.com/support/kb.ashx?id=vd6Ba0

I'd also recommend you to perform a backup of the data on the drive before proceeding with the troubleshooting. You should also take a look at this article: http://products.wdc.com/support/kb.ashx?id=913oZo

Keep us posted with the results!
SuperSoph_WD

 

[smakashuol]

I have did everything. Still the problem exist. See this Screen Shot http://i.imgur.com/cmDkzhr.png
Hope, you find out the actual problem

 

[SuperSoph_WD]

Hi again, smakashuol!

Can you please check Disk Management and see how the drive appears there? Unfortunately, your screenshots don't help a lot and they show how the drive is actually properly detected everywhere except Windows Explorer. If that's the only issue, you should try assigning a different drive letter to the WD Elements. Here's a tutorial that would shed some light on what I am talking about: http://products.wdc.com/support/kb.ashx?id=UNd5FF
I've also mentioned that it's probably best to run diagnostics on the HDD and see what the health status would say about it. If you face trouble running the tests on the drive with the Data LifeGuard utility, here's a tutorial from our KB again that might help you with the procedure: http://products.wdc.com/support/kb.ashx?id=YPmIHn

Keep me posted!
SuperSoph_WD