WD Elements 1078 external HD

[Evert Mulder]

I have a WD Elements external drive. When plugged into my USB i get a popup to install the drivers.
At the end I get a message "Cannot find the drivers, driver is not installed" Error code 28
In the Device manager I see a yellow! near the Elements 1078.
I tried to update the drivers (manualy and automatic). I tried several cables and several USB ports with no result.
I have Vista 64
When plugged into my Asus win 8.1 tablet there is no problem. There it detects the Elements 1078.
So it's looks a Vista problem.
I have did a search on google and no results yet. So who can help me.

 

[Boogieman_WD]

Hey there, Evert.

This sounds truly unfortunate. It really looks like this is more of an OS issue rather than an HDD problem. Nonetheless, I'd recommend that you download DLG (Data Lifeguard Diagnostics) and run both tests (Quick and Extended), to make sure that the drive is working properly. Here's how to do that: How to test a drive for problems using Data Lifeguard Diagnostics for Windows. I'd also recommend that you backup any important data which you might have on it, just to be on the safe side.
Has the drive ever been used with the Vista computer before? The HDD is fully compatible with Windows Vista and shouldn't require additional drivers besides the Windows mass storage device default one. I'd suggest that you uninstall it from Device Manager and reconnect it again to see if Windows installs its drivers and if it's detected properly after that.

Hope that helps. Please let me know how everything goes.
Boogieman_WD

 

[Evert Mulder]

Hello Boogieman,

Thanks for the reply.
How can i do this test because my Vista PC does not recognize/see the Element drive.
It's a OS problem on my PC because all is working on my Win 8.1 tablet.
The drive is new and has never been used on my Vista PC.
I have several times uninstalled the driver in the device manager, tried several USB (front and back).
After unistalling I started up my PC, windows is seeing the Element and tries to install the driver without succes.
Sometimes I see a icon right below that the drivers are installed but in the device manager is a yellow ! that the drivers are not installed and a error code 28.

I cabn see the firmware code Vid en Pid.

Everest programm ios telling me:
Hardware Identificatie USBSTOR\DiskWD______Elements_1078___1065
Apparaateigenschappen
Apparaatbeschrijving USB Mass Storage Device
Apparaat ID 1058-1078
Apparaatklasse 08 / 06 (Mass Storage)
Apparaatprotocol 50
Fabrikant Western Digital
Product Elements 1078
Serienummer
Ondersteunde USB versie 2.10
Huidige snelheid High (USB 2.0)

UVC View gives a report:
---===>Device Information<===---
English product name: "Elements 1078"

ConnectionStatus:
Current Config Value: 0x01 -> Device Bus Speed: High
Device Address: 0x01
Open Pipes: 2

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Device Descriptor<===
bLength: 0x12
bDescriptorType: 0x01
bcdUSB: 0x0210
bDeviceClass: 0x00 -> This is an Interface Class Defined Device
bDeviceSubClass: 0x00
bDeviceProtocol: 0x00
bMaxPacketSize0: 0x40 = (64) Bytes
idVendor: 0x1058 = Western Digital Technologies, Inc.
idProduct: 0x1078
bcdDevice: 0x1065
iManufacturer: 0x02
English (United States) "Western Digital"
iProduct: 0x03
English (United States) "Elements 1078"
iSerialNumber:
English (United States) "
bNumConfigurations: 0x01

===>Configuration Descriptor<===
bLength: 0x09
bDescriptorType: 0x02
wTotalLength: 0x0020 -> Validated
bNumInterfaces: 0x01
bConfigurationValue: 0x01
iConfiguration: 0x00
bmAttributes: 0x80 -> Bus Powered
MaxPower: 0xFA = 500 mA

===>Interface Descriptor<===
bLength: 0x09
bDescriptorType: 0x04
bInterfaceNumber: 0x00
bAlternateSetting: 0x00
bNumEndpoints: 0x02
bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass: 0x06
bInterfaceProtocol: 0x50
iInterface: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

===>Endpoint Descriptor<===
bLength: 0x07
bDescriptorType: 0x05
bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
bmAttributes: 0x02 -> Bulk Transfer Type
wMaxPacketSize: 0x0200 = 0x200 max bytes
bInterval: 0x00

Hey there, Evert.

This sounds truly unfortunate. It really looks like this is more of an OS issue rather than an HDD problem. Nonetheless, I'd recommend that you download DLG (Data Lifeguard Diagnostics) and run both tests (Quick and Extended), to make sure that the drive is working properly. Here's how to do that: How to test a drive for problems using Data Lifeguard Diagnostics for Windows. I'd also recommend that you backup any important data which you might have on it, just to be on the safe side.
Has the drive ever been used with the Vista computer before? The HDD is fully compatible with Windows Vista and shouldn't require additional drivers besides the Windows mass storage device default one. I'd suggest that you uninstall it from Device Manager and reconnect it again to see if Windows installs its drivers and if it's detected properly after that.

Hope that helps. Please let me know how everything goes.
Boogieman_WD

 

[Boogieman_WD]

Well, as I understand it, the drive is seen by Device Manager (even without the drivers). When you download DLG (there's a download link in the guide's instructions), take a look if the HDD is recognized and if it is, follow the instructions and run the Quick and Extended tests. If it's still not recognized, then try it with another computer if possible and run the tests.

Please keep me posted on your progress.

 

[Evert Mulder]

Hello Boogieman,

I did the test on my Vista PC but the software does not see my Ements HD so I could not run the test.
On my tablet with Win 8.1 there is no error found

 

[Boogieman_WD]

Then it really might be an OS issue. Have you been updating the OS? Check if there are any available updates and if installing them fixes the driver problem.

Also, I'd recommend that you edit your previous post again an delete the serial number of the drive for security reasons.

 

[Evert Mulder]

Hello Boogieman,

My problem is solved.

A microsoft employee advised me to download and install the CheckSUR tool and afterwards to do a sfc /scannow action.

Afterwards I booted the PC and connected WD Elements to the front USB.
However, the problem persists .
Also attempted to install the drivers through driver update which also failed.

Finally, I used the USB port from the scanner and believe it or not , the drivers were installed and the WD Elements was as O drive visible in Explorer.
After this, I restarted the PC and WD Elements remained visible .
Afterwards it removed it from the USB scanner and reconnected the scanner. It works as it should.
I plugged the WD Elements into the front USB and it remains visible in Explorer , even after startup.

Basically my problem is solved.
In similar problems, it is therefore important to try ALL USB ports.

 

[Boogieman_WD]

Well, it's a good idea to check them all, as it was in this case. I just assumed that this was already done when I read that you've tried them with several ports. Sometimes weird issues like that might be resolved by simply trying another port, or some of the other basic troubleshooting steps.