wd external hdd not showing up in file explorer

[rahulss]

I DID EVERYTHING AVAILABLE ON NET,
tried linux and ubuntu
wd external hdd show up in device and manager but not in file explorer, its in warranty n i need data
from it.
i installed ubuntu in usb but even in ubuntu it does not show up. so i ran some command in ubuntu terminal n the result is this -

ubuntu@ubuntu:~$ dmesg | tail -n 20
[ 1185.388859] sd 5:0:0:0: [sdd] Sense not available.
[ 1185.388962] sd 5:0:0:0: [sdd] Attached SCSI disk
[ 1187.740249] usb 2-2: new SuperSpeed USB device number 4 using xhci_hcd
[ 1187.761232] usb 2-2: New USB device found, idVendor=1058, idProduct=0820
[ 1187.761236] usb 2-2: New USB device strings: Mfr=1, Product=2, SerialNumber=5
[ 1187.761239] usb 2-2: Product: My Passport 0820
[ 1187.761242] usb 2-2: Manufacturer: Western Digital
[ 1187.761244] usb 2-2: SerialNumber: 575837314133353652415458
[ 1187.762108] usb-storage 2-2:1.0: USB Mass Storage device detected
[ 1187.764044] scsi host5: usb-storage 2-2:1.0
[ 1187.764119] scsi host5: runtime PM trying to activate child device host5 but parent (2-2:1.0) is not active
[ 1188.792774] scsi 5:0:0:0: Direct-Access WD My Passport 0820 1012 PQ: 0 ANSI: 6
[ 1188.793080] scsi 5:0:0:1: Enclosure WD SES Device 1012 PQ: 0 ANSI: 6
[ 1188.825128] sd 5:0:0:0: Attached scsi generic sg4 type 0
[ 1188.825406] ses 5:0:0:1: Attached Enclosure device
[ 1188.825613] ses 5:0:0:1: Attached scsi generic sg5 type 13
[ 1196.825298] ses 5:0:0:1: Wrong diagnostic page; asked for 1 got 0
[ 1196.825307] ses 5:0:0:1: Failed to get diagnostic page 0xffffffea
[ 1196.825313] ses 5:0:0:1: Failed to bind enclosure -19
[ 1196.825731] sd 5:0:0:0: [sdd] Spinning up disk...

now i cant find further command, so my question is what do i do next.
is my drive able to give me backup

 

[boosted1g]

Did you create a partition and assign it a drive letter?

When you get a bare drive it is just that, bare. There is no partition or MBR/GPT table on it.

You have to go into device manager and create a partition to it, and THEN you will see it in file explorer.

 

[D_Know_WD]

Hi there rahulss,

That is really unpleasant. 🙁

Is the drive recognized by Disk Management and how?
In case it is, you can try using some software tools: https://www.lifewire.com/free-data-recovery-software-tools-2622893

If the drive is not recognized by Disk Management, unfortunately, you will need to look for some professional help in order to retrieve the data. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=kBV1HL

It will not hurt to try something simple as just attaching the drive with a different USB cable to another computer.

Cheers,
D_Know_WD

 

[kalgari]

rahulss, did you try TestDisk? (http://howtorecover.me/cgsecurity-testdisk-partition-recovery-windows-app-review). it can help you to recover the whole disk partition.