Wd harddisk recorgonised but not opening the laptop hags

[jeff kim]

i have a 500 GB WD which when i connect to my computer it is recorgonised but eventually the laptop hags and cant work after removing the harddisk it start working. what can i do soo as not to loose important files i have stored in the harddisk

 

[CountMike]

Try in another computer, preferably a desktop.

 

[D_Know_WD]

Hi there jeff kim,

That is really unpleasant. 🙁

As CountMikes suggested, you can attach the drive to another computer with a different cable.

In case the issue persists, you can try the Ubuntu Live CD approach, as it seems that your system hangs when trying to access the drive. You will need a flash drive or a CD which you can boot(don't install, just boot from it) from. Here's a thread on that: http://www.tomshardware.co.uk/forum/267999-32-recover-data-mode
Then, you can navigate to your external drive and see if it would be accessible. In case it is, you should really back up the data stored on it ASAP.

After that, you can switch back to Win and try to run both short and extended DLG tests on the drive: http://products.wdc.com/support/kb.ashx?id=xOxJoe

In case the drive is not accessible even under Ubuntu and given the fact the data stored on the drive is important, you will need to contact a data recovery company. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=UyuYIn

Is the drive under warranty?

Let us know how this goes,
D_Know_WD