WD My Passport External HD - USB port failure

CriUK

Reputable
Oct 8, 2014
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I have a WD my passport USB 3 external HD. the USB port came off the motherboard, yes literally came off! How do I recover the data inside please? without taking it to a data recover center which will cost a huge amount of money?
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Hi there CriUK,

You can try what trekzone proposed. Just keep in mind that the WD My Passport series are hardware encrypted. If you take the drive out of the enclosure you will not be able to retrieve the data. Basically, you should recover your data through the USB(casing).

Cheers,
D_Know_WD