I will try to provide as much detail as possible:
I dropped my drive a couple of days ago, and when I plugged it in for the first time, it was recognized as usual. However, when I tried to move a file to the drive, the protocol froze and would not recover. I restarted, and the drive was still recognized, but when I clicked on it in Windows Explorer it started to read the contents and froze. I restarted one more time, and when plugged in asked if I wanted to attempt to recover the contents.
I should also note that while the drive was plugged in during boot, it would freeze the process. This occurred both pre and post-POST. The device is also not showing up in the device manager. The symptoms are as such. Power light is on, I can feel the drive spinning, but every 90-120 seconds or so it will beep and stop spinning.
The device is under warranty, so getting it replaced is not an issue. There is a large amount of data on the drive I would hope to recover, but have tried to un/reinstall USB drivers and there seems to be no solution.
I think that dropping the device may have disconnected the drive to the USB cable, but not the power? Regardless, I was hoping there was another possibility before I gave up hope.
You're my last hope, Tom's Hardware.
EDIT: The drive is being recognized in the WD Drive Utilities app. It shows the My Passport Ultra with 0.00 KB. Additionally, the SMART status check failed. Things are not looking good.
I dropped my drive a couple of days ago, and when I plugged it in for the first time, it was recognized as usual. However, when I tried to move a file to the drive, the protocol froze and would not recover. I restarted, and the drive was still recognized, but when I clicked on it in Windows Explorer it started to read the contents and froze. I restarted one more time, and when plugged in asked if I wanted to attempt to recover the contents.
I should also note that while the drive was plugged in during boot, it would freeze the process. This occurred both pre and post-POST. The device is also not showing up in the device manager. The symptoms are as such. Power light is on, I can feel the drive spinning, but every 90-120 seconds or so it will beep and stop spinning.
The device is under warranty, so getting it replaced is not an issue. There is a large amount of data on the drive I would hope to recover, but have tried to un/reinstall USB drivers and there seems to be no solution.
I think that dropping the device may have disconnected the drive to the USB cable, but not the power? Regardless, I was hoping there was another possibility before I gave up hope.
You're my last hope, Tom's Hardware.
EDIT: The drive is being recognized in the WD Drive Utilities app. It shows the My Passport Ultra with 0.00 KB. Additionally, the SMART status check failed. Things are not looking good.