wd my passport ultra not seen

[llamalover77]

Hi my wd my passport ultra was working fine this morning when I plugged it in I did not get a prompt to open the drive I went in to disk management and didn't see the drive but in device manager it comes up but I can't view the files.the drive is not making any clicking sounds or strange sounds and the drive led is acting normal its not a power issue have tried every port on my computer and have tried mutiple other computers

 

[Boogieman_WD]

Hi llamalover77. This sounds pretty unfortunate indeed 🙁. I'm sorry to hear you're having issues with your drive. Good job on trying the drive with other computer, but I'd also suggest that you try it with a different USB cable as well (not longer than 12"), hopefully it turns out to be a faulty cable. You could also try accessing it via Linux Live USB/CD to see if it's recognized properly this way so that you can retrieve your data. For data recovery you could also try some of the options listed in this thread here: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html

After you recover your data, or if you don't need to recover anything from the drive, I'd suggest that you download DLG (Data Lifeguard Diagnostic) and run both tests (Quick and Extended) to see if any errors or bad sectors pop-up.
Here's a link for DLG: Data Lifeguard Diagnostic for Windows
And here's a link on how to use it:
How to test a drive for problems using Data Lifeguard Diagnostics for Windows

Hope that helps and please keep me posted.
Boogieman_WD

 

[llamalover77]

the drive map got delete all good now thanks anyway