WD My Passport ultra , working but Not accessible

[seesu86]

Hi All,

I have a WD My passport 1TB external hard drive USB 3.0 powered since 1.5 year. It's been working perfectly up until day before yesterday. when I plugged it in and it took ages to show up in explorer, but when it did it wasn't accessible and I kept getting the 'need to format' message. all my files are there and it's working when i connect to TV thru USB port. unfortunately it not accessible in LAPTOP w7,MY PC w10. the drive showing 'LOCAL DISC G ' in my computer window but cant open , while opening it take some time and giving the notification "The file or directory is corrupted and unreadable"

pls help how it could be solve, without formate.

 

[SuperSoph_WD]

Welcome to the community, seesu86!

I'm sorry to hear about your issues with the WD My Passport external HDD! 🙁 I'd recommend you to try using a different USB cable when connecting the drive to your laptop or computer. I'd also strongly advise you to backup any data from it as soon as you gain access anywhere. You should also try uninstalling & reinstalling it as a device from Device Manager.
How does it appear in Disk Management? If you are able to see it there, you should try assigning a different drive letter to it.
Running the QUICK and EXTENDED tests from WD's Data LifeGuard Diagnostics for Windows is also essential because it will help us figure out what is the health and SMART status of the hard drive.

Keep me posted with the troubleshooting.
SuperSoph_WD