WD my passport unknown type,incorrect capacity,cant be detected by softwares and fatel device hardware error..

[wnmh]

hello, so my sisters external hard drive suddenly died.
-info about the problem:
+doesn't show up in my computer, shows up in devices as my passport. shows up in computer management as disk 6<( im using a desktop)

+ in computer management it shows up like this

+ does not show up on mini tool nor on getdataback

+ shows up on WD software but cant diagnose it and when it does it comes up as 0 capacity and that it passed

also SMART diagnose failed.

+trying to initialize it gives me a fatal device hardware error.

+when ever i plug it in it makes this weird clicking noise, also i tried opening my computer while it was plugged in. my computer was stuck on this loading screen and when i unplugged it, it started up normally this only happened once but i felt it was worth mentioning.

+cannot format it using WD softwares

please help me out and thank you.

 

[SortNVF]

Click of death.. google it
Sounds like you HDD pcb somehow lost its way on the disks, could be a fried chip or physical disk parts worn down.

Either way, before you write it off, try to take the disk out of the external box and plug it in as a regular internal disk. Prolly wont work if its COD but worth a try.

From there, either you need a pcb replacement (best case) or actual data recovery service $$$

 

[PizzaTheHutt]

I agree with SortNVF - a PCB replacement is the best course of option currently, other than paying for EXPENSIVE data recovery. Do you have the exact model number of the drive?

 

[SortNVF]

On that note. External drives are really not for frequent use.

First off the cabinets dont cool well second the little USB to SATA boards that run the disks are rarely decent quality.
Externals are good for backups and moving chunks of data between computers.

 

[wnmh]

I agree with SortNVF - a PCB replacement is the best course of option currently, other than paying for EXPENSIVE data recovery. Do you have the exact model number of the drive?

i dont mind losing the data as long as the driver works, like i said i tried formatting it and it wont let me.
so in the end i have to send it to the repair center...no way to fix it .

thank you for your help and everyone else

 

[Someone Somewhere]

Is it under warranty? If so, do that.