WD Passport, files robocopied from home computer, but those files not showing on office computer

logfortomh

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Jan 24, 2016
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I bought a 1.5 tb WD passport, and used robocopy to copy a bunch of folders from my home laptop (Win7 pro) onto the drive. They're all visible on the home laptop. Now at my office, I want to copy those onto my office computer (Win7 enterprise). I plug it in, usb, and after a while the drivers auto install, and Windows sees it as drive e:. I look at drive e: and it has the original folders that came with the drive, all those that have to do with auto backups etc, but none of the folders I copied. The size of the disk does show as smaller than when fresh (fresh, it read 1.7gb free, now 1.39 gb free), as if it knows there's 300 gb of data there, but it won't show it. I have admin privilege on both machines. Not sure what to do now.
 
Solution
Hey there, logfortomh.

Perhaps because of the 2 different operating systems, the 2 versions of Robocopy are different and this somehow leads to the problem where you can't see the data on the 2nd computer. You could try extracting those files via a data recovery program, or try to simply copy-paste those files on the external HDD, to see if it is properly recognized by the Win 7 Enterprise system afterwards.
Other than that, you could get in touch with Microsoft's customer support and ask for further assistance, if you don't want to copy 300GB worth of data again.

Hope that helps. Please let me know how it goes.
Boogieman_WD
Hey there, logfortomh.

Perhaps because of the 2 different operating systems, the 2 versions of Robocopy are different and this somehow leads to the problem where you can't see the data on the 2nd computer. You could try extracting those files via a data recovery program, or try to simply copy-paste those files on the external HDD, to see if it is properly recognized by the Win 7 Enterprise system afterwards.
Other than that, you could get in touch with Microsoft's customer support and ask for further assistance, if you don't want to copy 300GB worth of data again.

Hope that helps. Please let me know how it goes.
Boogieman_WD
 
Solution