WD passport hard-disk not recognizing

[Romeo_]

My WD passport 1tb used less than a year suddenly failed to get recognized ! It will be shown up in disk manager but can't find the drive from my computer.It spins and the light also blinks and it will make a single beep sound after plugging in about 2 miniutes !?? Tried on different system with different cables , can anyone solve this for me . Thanks in advance !

 

[JaredDM]

From what you're describing it's pretty certain that either the read/write heads have failed or the firmware inside the drive has become corrupted. It's very common with this model that just one read/write head will fail causing the drive to either not click or only sporadically click when the buffer hits a certain LBA address. Sometimes they can get a firmware issue related to the auto reallocation functions which make the drive respond so slowly that the system will give up before it can load the SmartWare.

In any event, the only real option, if you need the data back, will be professional recovery. The good news is that these drives are almost always recoverable. Out of the thousand or so we've done here, only a couple couldn't be recovered. If you let me know where you're located I can probably recommend a good company to use that's not too far away.

 

[D_Know_WD]

Hi there Romeo_,

That is really unpleasant. 🙁

I would agree with JaredDM. Taking into account all the things you've tried, I would also say that if the data stored on the drive is important, you will need to contact a data recovery company. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=BqqXaw

If you don't really need the data and if the drive is under warranty, you can contact the place you got it from or our Support and RMA it: http://products.wdc.com/support/kb.ashx?id=fasgOQ

Hope this will help,
D_Know_WD