WD Passport Ultra 1TB Wont recognize

[Nicole_Carter]

My WD Passport wont connect anymore. When I plug it in, it shows under safe hardware remover, devices and printers, and in device manager. It says to initialize, but wont.

WD Utilities shows SMART status Failed and wont run any other test.

Data Safe Guard Shows Pass:


QUICK TEST
Model Number: WD My Passport 259F
Unit Serial Number:
Firmware Number: 1004
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 11:24:38, January 05, 2017


Test Option: EXTENDED TEST
Model Number: WD My Passport 259F
Unit Serial Number:
Firmware Number: 1004
Capacity: 0.00 GB
SMART Status: Not Available
Test Result: PASS
Test Time: 11:24:45, January 05, 2017


Also, when I run a MiniTool Partition Wizard, the drive shows up as Disk 2-Read Only 0.00GB

 

[D_Know_WD]

Hi there Nicole_Carter,

That is really unpleasant.

Unfortunately, if the drive shows as having 0 capacity, it could mean that it has failed.

Have you tried to attach it with a different USB cable to another computer?

In case the issue persists and taking into consideration that the drive is recognized as having 0 capacity (you won't be able to access it with software tools), you have a couple of options:
- Contact a data recovery company, if the data stored on the drive is really important. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=8l2Ieb
- Contact the place you got it from or WD's Support, in case the drive is under warranty, and eventually RMA it: http://products.wdc.com/support/kb.ashx?id=PQmxtd

Let me know how this goes,
D_Know_WD