[SOLVED] Webcam only turns on when I restart my laptop

[appletrav]

Webcam only turns on when I restart my laptop

Hey all. I have a Dell Inspiron i5559-7080SLV which for a while now has had a webcam problem. If I want to do anything with the webcam, like Skype, or using the facial recognition to log in, I have to restart the laptop and that’s only when it will work. I’ve tried everything including reinstalling drivers and replacing the hard drive (although that was unrelated to this issue) and nothing has worked. Any ideas on what could be causing this?

Thanks in advance. 😀

 

[Ralston18]

Are you launching the webcam app, the facial recognition software and/or Skype at startup?

https://support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps

 

[appletrav]

Are you launching the webcam app, the facial recognition software and/or Skype at startup?

https://support.microsoft.com/en-us/help/4026268/windows-10-change-startup-apps

The facial recognition is launched at startup. If I put it to sleep, and open the laptop later, it says it can’t turn on the camera.

 

[Ralston18]

Look in Reliability History for error codes, warnings, and even informational events related to any of the three: facial recognition software, webcam, Skype.

There may be some record of some process or service failing to start during the original boot. However, the restart may recognize the presence of the camera and then it works.