Question Weird behavior with Chrome and Thunderbird, plus other issues ?

[Steve Kent]

My desktop PC started playing up very strangely a couple of days ago.

Chrome will no longer download any pages, my email client Thunderbird will not download any emails, my Steam account cannot connect to the server, and I cannot connect to the Discord server.

I can use Edge to download any webpages
I can run Elite Dangerous Odyssey, so it connects to that server OK.

I have asked elsewhere and have tried:

• uninstalled and reinstalled Chrome and Thunderbird
• reset DNS under system
• used admin command prompt to run a load of DNS commands suggested by other websites
• used Malwarebytes in safe mode and quarantined anything that it came up with
• installed all the latest drivers
• tried Ethernet and Wi-Fi

My Windows 11 laptop using the same router and Wi-Fi has no problem using Chrome at all.

It's driving me mad.

 

[Ralston18]

Update your post to include full system hardware specs and OS information for the problem computer.

Look in Reliabiity History/Monitor and Event Viewer for any error codes, warnings, or informational events just before or at the time of the stated problems.

Look in Update History for any problem or failed updates.

What admin commands were run? What were the results?

What did Malwarebytes find and what was quarantined? (Concern being false positives.....)

 

[Steve Kent]

Update your post to include full system hardware specs and OS information for the problem computer.

Look in Reliabiity History/Monitor and Event Viewer for any error codes, warnings, or informational events just before or at the time of the stated problems.

Look in Update History for any problem or failed updates.

What admin commands were run? What were the results?

What did Malwarebytes find and what was quarantined? (Concern being false positives.....)

I'll try, don't know if this is useful

OS NameMicrosoft Windows 11 Pro
Version10.0.22631 Build 22631
Other OS Description Not Available
OS ManufacturerMicrosoft Corporation
System Name
System ManufacturerGigabyte Technology Co., Ltd.
System ModelB550 AORUS ELITE AX V2
System Typex64-based PC
System SKUDefault string
ProcessorAMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/DateAmerican Megatrends International, LLC. F13, 08/07/2021
SMBIOS Version3.3
Embedded Controller Version255.255
BIOS ModeUEFI
BaseBoard ManufacturerGigabyte Technology Co., Ltd.
BaseBoard ProductB550 AORUS ELITE AX V2
BaseBoard Versionx.x
Platform RoleDesktop
Secure Boot StateOff
PCR7 ConfigurationBinding Not Possible
Windows DirectoryC:\WINDOWS
System DirectoryC:\WINDOWS\system32
Boot Device\Device\HarddiskVolume13
LocaleUnited States
Hardware Abstraction LayerVersion = "10.0.22621.2506"
User NameSTEVEPC\steve
Time ZoneGMT Daylight Time
Installed Physical Memory (RAM)16.0 GB
Total Physical Memory15.9 GB
Available Physical Memory11.5 GB
Total Virtual Memory26.9 GB
Available Virtual Memory22.5 GB
Page File Space11.0 GB
Page FileC:\pagefile.sys
Kernel DMA ProtectionOff
Virtualization-based securityNot enabled
Windows Defender Application Control policyEnforced
Windows Defender Application Control user mode policyOff
Device Encryption SupportReasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode ExtensionsYes
Hyper-V - Second Level Address Translation ExtensionsYes
Hyper-V - Virtualization Enabled in FirmwareNo
Hyper-V - Data Execution ProtectionYes



Reliabiity History/Monitor and Event Viewer
Loads in there don't know what they mean and I can't copy the text or post an image here.


Update History
All successful

What admin commands were run
Still trying to find the page where I got them from, the result was no difference though
Got them
ipconfig /release
ipconfig /all
ipconfig /flushdns
ipconfig /renew
netsh int ip set dns
netsh winsock reset
exit

Malwarebytes find and what was quarantined
No malicious, lots of "pup optional outbyte"

 

[Ralston18]

The first part of what you posted is from "System Information" correct?

Supplement that information with:

PSU - make, model, wattage, age, condition (original to build, new, used, refurbished)?

Disk drive(s): make, model, capacity, how full?

= = = =

Regarding Reliability History/Monitor and Event Viewer.

"Loads in there don't know what they mean and I can't copy the text or post an image here."

Seeing what is in there may prove helpful.

For now, focus on Reliability History/Monitor.

Open the "View reliability history" window and expand so all can be seen. Select a date column with the most errors, etc. being shown.

Take a screenshot and post the screenshot here via imgur (www.imgur.com).

Note the Green "New Post" box in order to post and get the link.

= = = =

The "ipconfig" commands provide network related information and actions. Just set that aside for the time being.

 

[Steve Kent]

PSU XSF-650W-3XS was new when purchased, now about 10 years old

OS Drive, Crucial P3 2TB M.2 PCIe Gen3 NVMe, 347GB used
Data Drive Crucial P3 2TB M.2 PCIe Gen3 NVMe, 649GB used
Photos and Videos WDC WD10EZRX 1TB , 357GB used

Report 1

Report 2

​

​

 

[Ralston18]

Varying errors and increasing numbers of errors are a sign of faltering/failing PSU.

My thought being that the current 10 year old PSU is at or near the end of its' designed in EOL (End of Life).

Do you have another PSU that can be swapped in for testing purposes? (Remember to use only the cables that come with the test PSU.)

Are you able to capture and post the Reliability History/Monitor time line? The graphical representation can be revealing.

However, before doing anything be sure that all important data is backed up at least 2 x to locations other than the current host drive(s). Verify that the backups are recoverable and readable.

 

[Steve Kent]

Is it really a possibility that the PSU is causing this?

The system doesn't have any problems running games etc, so I'm a bit surprised the PSU could be causing a network problem.

Seeing as it's over 10 years old I will replace it anyway, but in the meantime this is the timeline

Timeline 1

Timeline 2

I've already got two other, (8TB and 1TB), hard drives that I regularly backup my main two drives to.

 

[Steve Kent]

OK then,

I just tried to run Malewarebytes again in Safe Mode, still no malware
Restarted Win 11 and tried my Thunderbird client and it came up with a new error code pr_connect_reset_error
Having googled it, it appears that it's connected to the antivirus throwing a wobbler, so even though I had paused protection and still nothing worked I uninstalled it completely, and everything now works. So I've decided to leave Kaspersky and go with Bitdefender.