Weird HP M277dw printer issue

[elewis521]

I have an HP M277 dw printer that prints everything as it should however when I try to print a certain report it prints out HP corporation gibberish and characters from the webdings font. Thinking it was a driver error I uninstalled the driver and re installed it. The issue still persists. I have went to Services and stopped the spooler and restarted it. Is there anything else I can do to fix this?

Thanks!

 

[noidea_77]

Depends on the software you are printing from / the filetype you try to print. It might be a font type supplementation problem, means a tt-font that is not installed on your PC ans is not included in the file gets supplimented by another font, windings in this case.

 

[elewis521]

Does Microsoft have a font packet to possibly correct this?

 

[elewis521]

And I failed to mention that if I send the report to another printer it prints just fine.

 

[noidea_77]

Does Microsoft have a font packet to possibly correct this?

First you need the name of the font that is missing. It might print on another printer, if that's a postscript printer for example.