Weird WiFi/router problem

[bijoux]

Hey guys, here's some relevant info before I get on the details:
-My connection right now is through fiber optic
-The model of the router in question is ZTE F680
-Country: Spain ISP: Jazztel

So what's happening is that the wifi connection occasionally gets lost. It's not often enough to be a huge problem but it's often enough to be annoying. The weird part is that it only seems to affect wifi. I have my main computer wired directly to the router and it never loses the connection. The more interesting (or weirder I guess) part is that it only seems to on the 2.4GHz band. I've kinda confirmed it by only enabling 5GHz on my Nexus 5 while other devices just lost the connection and it works fine. I wanted to update the firmware to see if that helps but it doesn't do it automatically. By that I mean, it's asking for an firmware file that I can't find (yes, I tried searching for it even on the manufacturer website).

Hopefully someone has a solution or an idea on how to fix this. Thanks!

 

[thejackal85]

I suppose you already covered this, but I thought I'd ask. Do you have other devices that connect to that same router under that same frequency that experience the same behavior?

 

[bijoux]

I suppose you already covered this, but I thought I'd ask. Do you have other devices that connect to that same router under that same frequency that experience the same behavior?

Hmm, it didn't occur to me to see if it happens with my 3DS, I'll try when it happens again. The connection was lost just this morning so I don't exactly know when it will be but I'll keep you posted.

 

[thejackal85]

Any update on this?

 

[bijoux]

Any update on this?

No updates for now, I don't know why but it hasn't been happening lately. The only way I really know when it happens is when my roommate comes to me to say that he got disconnected. But rest assured I will update as soon as I can.

 

[bijoux]

Update time! So it is as I said, the 2.4 GHz frequency is the one that is causing the problem. I tried my 3DS, my friends phone and PS Vita, and none of them was able to have an internet connection. They're still connected to the router they just can't connect to the internet. My phone with 5 GHz only enable was still able to connect though. I still don't have any idea what's causing it.

 

[thejackal85]

So it sounds like the router is the problem and that's where it needs to be addressed. Do you have a separate router or do you have an all in one cable modem/router?

 

[bijoux]

So it sounds like the router is the problem and that's where it needs to be addressed. Do you have a separate router or do you have an all in one cable modem/router?

Unfortunately, it's a modem/router thing and I don't have a separate one. It's still weird since my main pc is directly connected to it and it hasn't had any problems. I'll just call up the technician to get it replaced or something. Thanks for the replies anyway!

 

[thejackal85]

A direct connection with your PC bypasses what the wireless issue could be, but let him know that the 2.4 frequency is not working, but the 5.0 is. They might be able to troubleshoot remotely depending on what the issue is.

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