Nightmare. Bought a GTX780 a month ago and returned it the next day, was DOA. Waited all this time until today when I got an email saying the RMA refund was approved. I had an Approved status for the refund ( the return box arrived neigh two weeks ago ). So, I was looking for confirmation on my store credit, which was the option of refund type of chose. Nodda. While searching, i got an email from the RMA department that said the RMA was denied due to me sending the incorrect item back to them.
So, first the RMA department approved my returned GTX 780. Minutes later, I got an email that said nope, the serial number doesnt match the one we originally sold to you. Naturally, panic attack and chest pains ensue. While waiting 2 hours for chat support to pick up, the status of the rma remained "approved" but was then switched to Shipped. I received another email stating that the card was being replaced and the new one was being sent to me ( ie, the shipping status )
Finally got through to newegg customer support, and the rep saw the problem, as did her supervisor and still wanted to send the issue back to the RMA department that clearly made a huge mistake. I asked her and her supervisor what the logic was in relying on the department that says the RMA was denied and that made the mistake, but my dashboard and RMA for the product remains Approved. I got conflicting emails, first said its approved and my credit will be posted in 2-3 days. Minutes later, I get an email from the RMA department saying it was denied. My dashboard says its still approved, but now the refund type was changed from store credit to replacement, and now its also in the Shipped status.
GJ newegg. Ty for the chest pains. Ugh. Now waiting for the same department to handle the case again that made the original mistake. I have to trust them to do it right this time. Will need some of those electronic prayers if anyone can spare them haha, hoping this gets solved >.>
So, first the RMA department approved my returned GTX 780. Minutes later, I got an email that said nope, the serial number doesnt match the one we originally sold to you. Naturally, panic attack and chest pains ensue. While waiting 2 hours for chat support to pick up, the status of the rma remained "approved" but was then switched to Shipped. I received another email stating that the card was being replaced and the new one was being sent to me ( ie, the shipping status )
Finally got through to newegg customer support, and the rep saw the problem, as did her supervisor and still wanted to send the issue back to the RMA department that clearly made a huge mistake. I asked her and her supervisor what the logic was in relying on the department that says the RMA was denied and that made the mistake, but my dashboard and RMA for the product remains Approved. I got conflicting emails, first said its approved and my credit will be posted in 2-3 days. Minutes later, I get an email from the RMA department saying it was denied. My dashboard says its still approved, but now the refund type was changed from store credit to replacement, and now its also in the Shipped status.
GJ newegg. Ty for the chest pains. Ugh. Now waiting for the same department to handle the case again that made the original mistake. I have to trust them to do it right this time. Will need some of those electronic prayers if anyone can spare them haha, hoping this gets solved >.>
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