[SOLVED] Western Digital external drive running hot?

[themanwhoknew2little]

I have a new Western Digital My Book 8TB external drive. The drive temps seem way too high - consistently 56 C. The room temps are a little warm - 23 C/73F - but that doesn't seem enough to explain things. My previous My Book typically had temps in the mid to upper 40s C.

The drive is an open, well ventilated spot, so I don't think that's the problem.

Mostly concerned that the drive might have a shorter lifespan or that the higher temps might indicate a problem with the drive.

 

[fzabkar]

Is it a helium or air drive? Can you show us CrystalDiskInfo's SMART report?

 

[themanwhoknew2little]

Sorry for replying late!

Seems like its an air drive, based on remarks in other forums, and there are other complaints about them running hot.

If I try running a test of any length, the temps shoot past 60 C - I haven't run a full test because I don't want to risk killing the thing just yet.

Here is the info from CrystalDiskInfo:


(08) WDC WD80EDAZ-11TA3A0
----------------------------------------------------------------------------
Enclosure : WD My Book 25EE USB Device (V=1058, P=25EE, sa1)
Model : WDC WD80EDAZ-11TA3A0
Firmware : 81.00A81
Serial Number : VGGLR90K
Disk Size : 8001.5 GB (8.4/137.4/8001.5/8001.5)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 15628053168
Rotation Rate : 5400 RPM
Interface : USB (Serial ATA)
Major Version : ACS-2
Minor Version : ATA8-ACS version 4
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 66 hours
Power On Count : 11 count
Temperature : 56 C (131 F)
Health Status : Good
Features : S.M.A.R.T., APM, NCQ
APM Level : 00FEh [OFF]
AAM Level : ----
Drive Letter : K:


-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 100 100 _16 000000000000 Read Error Rate
02 127 127 _54 000000000070 Throughput Performance
03 253 253 _24 0007013D0082 Spin-Up Time
04 100 100 __0 000000000011 Start/Stop Count
05 100 100 __5 000000000000 Reallocated Sectors Count
07 100 100 _67 000000000000 Seek Error Rate
08 128 128 _20 000000000012 Seek Time Performance
09 100 100 __0 000000000042 Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C 100 100 __0 00000000000B Power Cycle Count
C0 100 100 __0 000000000013 Power-off Retract Count
C1 100 100 __0 000000000013 Load/Unload Cycle Count
C2 118 118 __0 003C00150037 Temperature
C4 100 100 __0 000000000000 Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 5647 474C 5239 304B 2020 2020 2020 2020 2020 2020
020: 0003 0000 0038 3831 2E30 3041 3831 5744 4320 5744
030: 3830 4544 415A 2D31 3154 4133 4130 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4001 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 7900
060: FFFF 0FFF 0000 0407 0003 0078 0078 0078 0078 0D18
070: 0000 0000 0000 0000 0000 001F 970E 0076 0CDE 0000
080: 03FC 0029 746B 7D69 4773 7469 BC41 4773 007F 8185
090: 8001 00FE BBBB 0000 0000 0008 00CA 00F9 2710 0000
100: 2AB0 A381 0003 0000 00CA 0000 6003 5A87 5000 CCA0
110: BEC8 825B 0000 0000 0000 0000 0000 0000 0000 40DC
120: 409C 0000 0000 0000 0000 0000 0000 0000 0021 000B
130: 0000 0000 0000 0000 0000 0000 0000 0800 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 0000 0008 5757 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 4000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 10FF 0021 0000 0000 0000 0000 0000 0000
230: 2AB0 A381 0003 0000 0008 0000 0000 0000 0000 0000
240: 0000 0000 0000 4000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 EBA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 64 64 00 00 00 00 00 00 00 02 04
010: 00 7F 7F 70 00 00 00 00 00 00 03 07 00 FD FD 82
020: 00 3D 01 07 00 00 04 12 00 64 64 11 00 00 00 00
030: 00 00 05 33 00 64 64 00 00 00 00 00 00 00 07 0A
040: 00 64 64 00 00 00 00 00 00 00 08 04 00 80 80 12
050: 00 00 00 00 00 00 09 12 00 64 64 42 00 00 00 00
060: 00 00 0A 12 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 0B 00 00 00 00 00 00 C0 32 00 64 64 13
080: 00 00 00 00 00 00 C1 12 00 64 64 13 00 00 00 00
090: 00 00 C2 02 00 76 76 37 00 15 00 3C 00 00 C4 32
0A0: 00 64 64 00 00 00 00 00 00 00 C5 22 00 64 64 00
0B0: 00 00 00 00 00 00 C6 08 00 64 64 00 00 00 00 00
0C0: 00 00 C7 0A 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 80 19 57 00 00 5B
170: 03 00 01 00 02 FF 00 78 03 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 FB

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 10 00 00 00 00 00 00 00 00 00 00 02 36
010: 00 00 00 00 00 00 00 00 00 00 03 18 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 14 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64

 

[fzabkar]

The absence of attribute 0x16 (helium level) would suggest that this is an air drive. These run hotter than helium drives.