What is 0x0000003B?

[gpspirit34]

I installed Skype this past Monday, 10 August. After doing so research on its function, usage, etc., I learned that Skype required the installation of “DirectX,” so I went ahead to search for the software, found it and downloaded it.

I opened Skype following this procedure in order to set-up my account, and successfully did so. Then I left Skype alone until Wednesday, 12 August.

I do not know what occurred in the interim of leaving Skype alone, but as of yesterday and again today when attempting to open and log-in to Skype, here is what I am now getting: A full-screen blue display with white lettering identifying itself as a “Stop Error Screen.” The “Technical Information” is as follows:

“SYSTEM_SERVICE_EXCEPTION”

*** STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF88004B21CC0, 0xFFFFF880068F1DE0, 0x0000000000000000)

*** asmtxchi.sys — Address FFFFF88004B21CC0 base at FFFFF88004B04000, DateStamp 54dc4ebd

I look forward to receiving any and all intelligent replies to this posting.

 

[sdvf]

Microsoft Link : https://support.microsoft.com/en-us/kb/980932

 

[gpspirit34]

Dear sdvf,

Microsoft is absolutely useless about this, but thank you just the same. I finally had my "BSOD" issue repaired by taking my PC in to a reputible tech shop.