Question What is causing my PC to crash when closing games?

[Teen_tactical]

When I close games my PC black screens and I have to do a force shut down, then after powering it up again I gat green lines all over the screen and have to restart it again to fix the green lines. I have tried factory resetting windows and I even used DDU to do a clean install of the graphics drivers, but the problem still persists. Running games is perfectly fine, it's only closing them that crashes my PC. Not sure if this matters but the green lines shift away from where my mouse is.

[Dump File- OneDrive] 031824-5562-01.dmp

[Specs]

[Motherboard] MSI PRO Z690A

[CPU] 12700KF

[GPU] 3060Ti

[RAM] 32GB (8x4) 3600Mhz

[SSD] 1TB 970 EVO plus

[Monitors] 1080p 240hz Freesync (Display port) and an old 720p TV (HDMI)

 

[punkncat]

What happens when you disconnect the 720 TV?

 

[Teen_tactical]

What happens when you disconnect the 720 TV?

tried it with the TV unplugged, and it still crashed.

 

[punkncat]

I am no good with dump files but aside from Event 41 are you seeing anything in Event Viewer or Reliability History?

SFC/DISM?

 

[Teen_tactical]

I am no good with dump files but aside from Event 41 are you seeing anything in Event Viewer or Reliability History?

SFC/DISM?

In reliability history I got a hardware issue.

 

[Teen_tactical]

I am no good with dump files but aside from Event 41 are you seeing anything in Event Viewer or Reliability History?

SFC/DISM?

Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffff83890d5e0010
Parameter 2: fffff803460e32d0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_22621
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033

 

[punkncat]

I recommend at this point to do a 'search engine' on Live Kernal Event 117. Everything I read in a quick look indicates a graphics card hardware or driver issue, alongside possible other tools or downloads. One mentioned a "tweaker tool" and another an RGB manager.

Do you or have a friend that has a low power loaner GPU you could try for system stability?