[SOLVED] What is causing Outlook to glitch when I try to print contacts longer than one page?

[windowsNetworkingGuy]

I am encountering a very strange issue with printing in Outlook.

Whenever I try to print an Outlook contacts file that is two or more pages, the print preview fails to render and I get the message “There s a problem with the selected printer. You might need to reinstall this printer. Try again, or use a different printer.”

If I click OK and select a different printer, I get the same message.

I can print emails of any length fine. I can print one-page contacts fine. It’s contact files two or more pages long that cause this issue.

Here is a list of things I have tried that have not worked:

-Deleting or renaming the OutPrnt file.
-Reinstalling the printer & updating the printer drivers.
-Reinstalling & updating the graphics drivers.
-Modifying the nvidia graphics settings for Outlook.exe.
-Changing the font for the contacts file.
-Adjusting the “memo style” font and print settings in the Outlook print dialog.
-Repairing my Office installation.

I’ve tested this on numerous contacts and emails. I notice that my print preview in Outlook takes an extra few moments to render, however it only glitches on contact files that are two or more pages long. This led me to believe it may be graphics related. However, no amount of driver re-installs, or settings tinkering, changed anything. Keep in mind only Outlook is having this problem currently.

I’m out of ideas at the moment.

Does anyone have any insight as to what could be causing this, and what could done to try and fix it?

Thanks!

 

[Colif]

I was having this same problem. I resolved it by going to File > Print > Print Options > Page Setup Clicking on the Paper Tab and changing the page size to A4. Mine was set to a custom paper size for some reason. You may need to change the paper size to Letter if you are in the US. Hope this works for you.

https://answers.microsoft.com/en-us...il-pages/1b0a2b11-2990-4e8a-acb2-164022232c16

 

[windowsNetworkingGuy]

Thank you for your reply.

Unfortunately that did not work. However, I like the out of the box thinking.

Any other ideas?

 

[Colif]

https://support.microsoft.com/en-us...ng-tools-38e2342d-3527-4190-8754-a82d8b970fe2 - tool might help?

Its not on here - https://support.microsoft.com/en-us...k-for-pc-ecf61305-f84f-4e13-bb73-95a214ac1230

 

[windowsNetworkingGuy]

Interesting. Thanks for your reply.

I will try the MS Support and Recovery Assist tool that you linked.

I looked through the fixes or workarounds for recent issues in Outlook for PC that you linked. I did not see my issue in there either.

All of the other solutions I found online, from people with similar errors, did not work.

Thanks!

 

[windowsNetworkingGuy]

For anyone out there who is curious, or who may encounter this issue themselves, below is a link to the solution that fixed my problem in Outlook. I had to run DISM.exe /Online /Cleanup-image /Restorehealth followed by sfc /scannow, in an elevated command prompt. It seems I had some corrupted or missing windows system files.

https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e

This can be marked as solved, I cannot figure out how to do it myself.

@Colif
Thanks!