[SOLVED] What is this ASUS Com Service and asComSVC error? I don't have an ASUS Motherboard

[mythof]

I see two Errors in the Event Viewer System log

"A timeout was reached (30000 milliseconds) while waiting for the ASUS Com Service service to connect."

"DCOM got error "1053" attempting to start the service asComSvc with arguments "Unavailable" in order to run the server:
{BC50CF2A-E12C-4F18-90CE-714CC8600CEE}"

I'm running a Gigabyte Aorus mobo with an ASUS ROG Strix RTX 2080ti Overclocked 11G GPU. What is going on with these errors? Searching around it appears they are related to ASUS mobo's but I'm not using one.

 

[NotWD]

ASUS ROG Strix RTX 2080ti Overclocked 11G GPU

Well, you ARE running ASUS hardware. Do you have AI Suite installed?

 

[mythof]

Well, you ARE running ASUS hardware. Do you have AI Suite installed?

I do not have the AI Suite installed.

 

[onespeedbiker]

Are you running Aura software? https://www.windowscentral.com/asus-aura-software-windows-10-great-when-it-works

 

[mythof]

Are you running Aura software? https://www.windowscentral.com/asus-aura-software-windows-10-great-when-it-works

Yes I am. In fact right now I am looking how to uninstall it to see if that's the problem but there's no uninstaller.

 

[mythof]

I am trying Revo Uninstaller. There's an "AURA" and "AURA Service" installed. Maybe removing these will fix the error that's being thrown.

 

[mythof]

Are you running Aura software? https://www.windowscentral.com/asus-aura-software-windows-10-great-when-it-works

I was able to uninstall AURA with Revo and now this is the error I'm getting at startup after checking the log.

"A timeout was reached (45000 milliseconds) while waiting for the asComSvc service to connect."

 

[onespeedbiker]

Run msconfig and look for asComSvc service under the services tab and disable it. You can also check the Registry, search asComSvc and remove it (or remark it) from the Run heading.

 

[mythof]

Run msconfig and look for asComSvc service under the services tab and turn it off

When I look up what asComSvc is I see

The genuine atkexComSvc.exe file is a software component of Asus Motherboard Utility by ASUS. ASUS Motherboard Utility is a utility software that keeps BIOS and device drivers up-to-date on ASUS computers. ACEngSvr.exe runs communications processes required for the ASUS Motherboard Utility to run.

which is why I mentioned not having an ASUS mobo in the thread title. I just hope that disabling this doesn't break something. It's strange.

 

[onespeedbiker]

These are non-windows services that should not affect Windows booting. You should also check the startup tab.

 

[mythof]

Run msconfig and look for asComSvc service under the services tab and disable it. You can also check the Registry, search asComSvc and remove it (or remark it) from the Run heading.

This stopped the error.

 

[onespeedbiker]

Great, glad you figured it out!