[SOLVED] What on earth is going on with the new Xe Max graphics card

[Kandorian]

Hi Guys can someone help me out as Dell seem to be flummoxed. I bought a Dell Inspiron 2in1 (7506) last week which should come with a discrete graphics card the intel xe max 4gb. However when I run dxdiag it doesnt show up as discrete and just shows intel xe graphics family and states 8gb and shared? Can someone enlighten me as to what is going on? The dell tech guy seemed to eventually agree it has the wrong graphics card wrt to the spec I should have. I'm wondering whether one of the many updates that needed to be done messed about with the architecture of the laptop and there is a physical discrete graphics card under the hood but some updates have made it fall back on to the integrated option of the intel 11th gen processor? Is that possible? Or have dell basically sold me a fluff machine to what they have advertised? Any tips would be welcome. I have been asked to phone the customer care team to get someone to collect the laptop to repair etc. I did have issues setting up the laptop as the laptop basically froze for over 3 hours on the "we're getting everything ready for you screen" when I switched it on for the first time.

 

[rgd1101]

what the intel gpu driver said? just the integrated or both?

 

[InvalidError]

Looking at product specs, if the 2-in-1 has an dGPU, it is supposed to be Nvidia MX330. Xe is just Tigerlake's IGP.

 

[Kandorian]

The 13in version has integrated graphics and the 15in version has the XE Max which is intels new attempt at a discrete graphics card I am told.

Inspiron 15 7000 2 in 1 Laptop | Dell UK

 

[rgd1101]

The 13in version has integrated graphics and the 15in version has the XE Max which is intels new attempt at a discrete graphics card I am told.

Inspiron 15 7000 2 in 1 Laptop | Dell UK

and did you check the intel gpu driver like I asked?

 

[Kandorian]

Hi, the display driver intel iris xe graphics -- it should say MAX after xe but doesnt

 

[rgd1101]

I would return it, if it doesn't said the 4gb dedicated ram and not deal with the possible hardware/driver issue

they do have a driver, could try that if you want
https://downloadcenter.intel.com/product/80939/Graphics-Drivers