Question What should I do first?

Gary_105

Reputable
Feb 14, 2017
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4,510
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I have an old Toshiba Satellite C655D
Processor AMD E300
Ram 6 Gig]
64 bit.
OS Windows 10 20H2

I know this is an old laptop, but lately I am having several issues and I do not know the proper order of how to resolve them.

The issues are.
  1. Takes several minutes to boot up.
  2. The CPU is running 99% when it starts. It does drop back to 30 to 40%, but it is still slow.
  3. Typing on the keyboard does not work. The touch pad does work. I have a USB mouse attached and that works. THe arrow keys on the keyboard does work.
  4. I have tried to uninstall Windows updates. I cannot do it in Windows. When I go to command prompt and try to run the wusa command, all that happends is the wsua help list pops up.
What can i do and in what order?

Thanks.
 

Ralston18

Titan
Moderator
When the laptop does boot immediately go into either Resource Monitor or Task Manager.

Objective is to discover what is using 99% of the CPU's resource.

Look for unexpected or unknown apps that are being launched and running.

Another thought is that there is some file corruption causing the problem(s).

Keyboard drivers could be involved. Manually download via the applicable manufacturer's website. Reinstall and reconfigure. [No third party driver installers.]

Try running the built in Windows troubleshooters once the laptop boots. The troubleshooters may find and fix something.

Also try "sfc /scannow" and "dism".

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

Microsoft's Process Explorer (free) could also help. You may need to download it via Microsoft's website.

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

Objective is to discover what is taking up CPU time or otherwise causing the system to slowdown.
 

Gary_105

Reputable
Feb 14, 2017
5
0
4,510
0
When the laptop does boot immediately go into either Resource Monitor or Task Manager.

Objective is to discover what is using 99% of the CPU's resource.

Look for unexpected or unknown apps that are being launched and running.

Another thought is that there is some file corruption causing the problem(s).

Keyboard drivers could be involved. Manually download via the applicable manufacturer's website. Reinstall and reconfigure. [No third party driver installers.]

Try running the built in Windows troubleshooters once the laptop boots. The troubleshooters may find and fix something.

Also try "sfc /scannow" and "dism".

References:

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

Microsoft's Process Explorer (free) could also help. You may need to download it via Microsoft's website.

https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

Objective is to discover what is taking up CPU time or otherwise causing the system to slowdown.
I have run SFC twice. It found and fixed errors the first time and nothing the second time.

when I run Task Manager I do not see anything usi the CPU.
 

wpgwpg

Distinguished
Start Task Manager and click on the Startup tab. That will show what's getting started when you boot up. You can right-click and disable non-Microsoft items in that list. Be careful not to disable your antivirus program.
 

Gary_105

Reputable
Feb 14, 2017
5
0
4,510
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Start Task Manager and click on the Startup tab. That will show what's getting started when you boot up. You can right-click and disable non-Microsoft items in that list. Be careful not to disable your antivirus program.
I checked the startup. Just the usual Windows based programs. I disabled the Toshiba startups.

I rebooted and still I cannot use the keyboard either on the laptop or an external usb keyboard.

The usb mouse works as well as the onboard arrow keys.
 

Gary_105

Reputable
Feb 14, 2017
5
0
4,510
0
I checked the startup. Just the usual Windows based programs. I disabled the Toshiba startups.

I rebooted and still I cannot use the keyboard either on the laptop or an external usb keyboard.

The usb mouse works as well as the onboard arrow keys.
I checked the startup. Just the usual Windows based programs. I disabled the Toshiba startups.

I rebooted and still I cannot use the keyboard either on the laptop or an external usb keyboard.

The usb mouse works as well as the onboard arrow keys.

I uninstalled both the keyboard drivers I found on Device Manager, then rebooted. Still the keyboard does not work. The touch pad on the laptop and the usb mouse do work.

And I still cannot get the wusa uninstall to work.

What can I do?
 

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