Question What should i do with this CPU socket of new Asus Prime B650 Plus?

[Jonesman455]

Greetings,

just bought a brand new Motherboard and a Ryzen 7700x. After I installed the MB into my case i continued to open the socket in preparation to install the CPU.
What i saw was this. Is it normal? Can I still place the CPU into it?

Thank you guys!

https://imgur.com/a/cRH3rvZ

 

[Zerk2012]

Greetings,

just bought a brand new Motherboard and a Ryzen 7700x. After I installed the MB into my case i continued to open the socket in preparation to install the CPU.
What i saw was this. Is it normal? Can I still place the CPU into it?

Thank you guys!

https://imgur.com/a/cRH3rvZ

I would try to return that the bad thing is they will say you damaged it since it ships with a cover.

 

[Aeacus]

Is it normal?

No. What you have, is bent CPU socket pins.

Can I still place the CPU into it?

You can place it but it (PC) won't work.

I'd RMA the MoBo. But it's doubtful on how the RMA goes, since it's next to impossible to prove that you didn't damage the CPU socket yourself, and RMA may not work.

After I installed the MB into my case i continued to open the socket in preparation to install the CPU.

Next time, be more careful. Meaning that you won't install your MoBo into PC case. Instead, when you unpack your MoBo, make a video recording of unpacking and check the CPU socket beforehand. Also, install the CPU into the socket as soon as possible. Once the CPU is in the MoBo, then do whatever you want with MoBo.

I'd also install CPU cooler, RAM, GPU; connect monitor, PSU, KB/mice and make a boot up, to see if system does POST and goes to BIOS - all that prior to installing MoBo to PC case. <- This is called breadboarding the MoBo. Once you've confirmed that your CPU-MoBo-RAM-GPU works and you can get to BIOS, then install MoBo to PC case.

Edit: If RMA doesn't work and you get your damaged MoBo back, last ditch effort would be using needle to straighten/bend back the bent pin(s). It takes a very steady hand and magnifing glass to do it. Also, it may not fix the issue, but there have been cases where it does help. Some PC repair shops could even do it for you, if you don't have skills to do it yourself.