Question WHEA - BUGCHECK 124 ?

[KenBra75]

Hello. I am having random crashes with my PC. Only happens when I am playing EVE Online or just using Chrome and Office Programs. It never happens when I am playing other games, like Baldur's Gate 3. Steady as a rock.

HP OMEN 30L Desktop GT13-1xxx
BIOS: F.18 (type: UEFI)
Processor: AMD Ryzen 7 5800X 8-Core Processor
NVIDIA GeForce RTX 3060 Ti 16GB
Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
DirectX Version: DirectX 12

Memtest detected no errors.

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Last minidump: https://drive.google.com/file/d/17-2XLb_YEDegSny7ZW5m4bVwp3DyXQQx/view?usp=sharing

Any help would be appreciated.

 

[Lutfij]

You could upload the *.dmp file and have us take a look at it on our end. Follow this guide;

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

 

[KenBra75]

Here is the link: https://drive.google.com/file/d/1-IjB_juyG-jIR6JijY4uleogepIjNyvG/view?usp=sharing

 

[ubuysa]

You've had three 0x124 BSODs, they are an uncorrectable hardware failures, a 0x20001 BSOD, a hypervisor error, and a 0x9F BSOD, a power transition failure. Taken together these suggest that some hardware device is misbehaving. The key dump is the 0x9F because that dump is specific to a device. The 0x124 and 0x20001 dumps don't allow us to identify the device.

You can see from the dump triage analysis that it's a power transition problem for a PnP device...

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffcc89a78dc040, The thread currently holding on to the Pnp lock.
Arg4: ffffe302db45f7c0, nt!TRIAGE_9F_PNP on Win7 and higher

Later in the dump we can see the HardwareId VEN and DEV identifiers that identify the actual device involved....

HARDWARE_ID:  PCI\VEN_10EC&DEV_C822&SUBSYS_85F7103C&REV_00

If you look up those identifiers you'll see they are for your Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter.

The two Realtek drivers you have installed are getting a little old now...

2: kd> lmDvmrt640x64
Browse full module list
start             end                 module name
fffff801`9ec20000 fffff801`9ed38000   rt640x64   (deferred)             
    Image path: rt640x64.sys
    Image name: rt640x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue May 11 06:30:41 2021 (6099FA61)
    CheckSum:         00124B0E
    ImageSize:        00118000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
2: kd> lmDvmrtf64x64
Browse full module list
start             end                 module name
fffff801`86bd0000 fffff801`86be2000   rtf64x64   (deferred)             
    Image path: rtf64x64.sys
    Image name: rtf64x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jul 27 14:07:59 2022 (62E11C8F)
    CheckSum:         0001307A
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

I would look for an update for the PCIe WiFi card driver on the HP website. It may also be worth popping the PCIe card out and reseating it fully. If it has an external Bluetooth power cable then ensure that it's fully home at both ends.

 

[KenBra75]

Wow. Thanks for taking the time to do all that! I'll take a look at those drivers now. There is no physical card to re-seat unfortunately.