WHEA error on new Asus laptop

[svthiesen]

Hi everybody!

So a few days ago my 6 months old Asus UX530UX started coughing up WHEA errors with a 0124 bug check code while running Ableton Live. It continued every hour or so (with the software open) and has until this day. Thought it might be heat-related, but now I'm not so sure, since it happened today at work as well, when only Chrome and Microsoft Word was running.

Anyway so I rushed online, read everything I could, ran all the stress tests and whatnot, updated all possible drivers, checked that there was no overclocking, and finally thought, ok, I got this. No problemo.

Well.

Here's the latest dump after the latest Ableton BSoD WHEA error:

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffb10682459028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
ffff9081`35b61ae8 fffff803`2ebbe520 : 00000000`00000124 00000000`00000000 ffffb106`82459028 00000000`be000000 : nt!KeBugCheckEx
ffff9081`35b61af0 fffff809`f7f814ba : ffffb106`82459028 ffffb106`80ee54e0 ffffb106`80ee54e0 ffffb106`80ee54e0 : hal!HalBugCheckSystem+0xd0
ffff9081`35b61b30 fffff803`2e4e6ff1 : ffffb106`82459028 00000000`00000000 ffffb106`80ee54e0 ffffb106`80ee54e0 : PSHED!PshedBugCheckSystem+0xa
ffff9081`35b61b60 fffff803`2ebbfc60 : 00000000`00000728 00000000`00000002 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x261
ffff9081`35b61bc0 fffff803`2ebbffc0 : 00000000`00000010 ffffb106`80ee5530 ffff9081`35b61d68 00000000`00000002 : hal!HalpMcaReportError+0x50
ffff9081`35b61d10 fffff803`2ebbfeae : ffffb106`80d1d8b0 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xe0
ffff9081`35b61d60 fffff803`2ebc00f2 : 00000000`00000004 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffff9081`35b61da0 fffff803`2ebc0390 : ffffb106`80d1d8b0 ffff9081`35b61fd0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffff9081`35b61dd0 fffff803`2e3c493b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffff9081`35b61e00 fffff803`2e3c45ff : 00000000`00000000 fffff803`2e3c457e 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffff9081`35b61f40 fffff809`feea13f3 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x1bf
ffff8a06`9963f5e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x23


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_MAE

Followup: MachineOwner
---------

I created a OneDrive folder for the full dump files as well: https://1drv.ms/f/s!AszcyPA4h8bpgZEdsGZFRaFlagonKQ

I hope somebody is able to help me! This is a new $1500 machine, I mean, come on - what's going on here?! So frustrating .. and consistent.

Thanks in advance, no matter if anybody can or has the time to help. You guys are awesome. Helping out and aiding strangers fixing their workstations every day - means a lot!!

 

[jojesa]

If your CPU is overclocked, revert back to stock default clocks speeds.

Also disabling Fast Startup might help.
Go to “Power options” then click on “Choose what the power buttons do” on the left pane.
Click on “Change settings that are currently unavailable.”
Under “Shutdown settings” turn off “Turn on fast startup”.

 

[svthiesen]

If your CPU is overclocked, revert back to stock default clocks speeds.

Also disabling Fast Startup might help.
Go to “Power options” then click on “Choose what the power buttons do” on the left pane.
Click on “Change settings that are currently unavailable.”
Under “Shutdown settings” turn off “Turn on fast startup”.

Hi there! Thanks for taking your time to reply. However, as I wrote, it is not overclocked (checked again - nope) and turning off Fast Startup didn't help either.

I put the latest dump files in the OneDrive folder https://goo.gl/jLoshT

 

[jojesa]

You have the same error on all dump files and that is usually related to faulty hardware, overheating, RAM errors, CPU and of course a PSU that cannot provide reliable power to motherboard. Sometimes a faulty motherboard with overheating VRM could spit that error.
I have seen that error with Fast Startup enabled and with some 3rd party antivirus (Norton).

Disconnect the PSU, press the power button for 15 seconds and make sure all hardware (RAM, GPU, etc) and power cables are seated properly.

Could you post your system components?

 

[svthiesen]

You have the same error on all dump files and that is usually related to faulty hardware, overheating, RAM errors, CPU and of course a PSU that cannot provide reliable power to motherboard. Sometimes a faulty motherboard with overheating VRM could spit that error.
I have seen that error with Fast Startup enabled and with some 3rd party antivirus (Norton).

Disconnect the PSU, press the power button for 15 seconds and make sure all hardware (RAM, GPU, etc) and power cables are seated properly.

Could you post your system components?

Thanks again for your reply.

So since this post I have performed a clean install of Windows. It didn't help, and yesterday it crashed after being idle for at least 4 hours, so I doubt it is due to overheating.

I have uploaded the lastest dump file to OneDrive. The specs: https://goo.gl/LF4SGb

Intel® Core™ i7-7500U processor 2.7GHz
NVIDIA® GeForce® GTX950 2GB GDDR5 VRAM
16GB 2133MHz DDR4 onboard
512GB SATA3 M.2 SSD
802.11ac Wi-Fi, IEEE 802.11 a/b/g/n compatible
50Wh 3-cell lithium-polymer battery
90W power adapter

Thanks again.