[SOLVED] WHEA-Logger Event 19 - A Corrected Hardware Error has Occurred.

[elliot1396]

Hello!

I've had two Power cycles this evening which logged as a Kernel Power Error. These happened within the space of an hour and were clean, cut outs and restarts without BSOD.

I've been having intermittent BSOD issues recently but re-seated the components in my PC on the 14/01/2021 and It seems to have solved the issue, or somewhat replaced it with the issue I am now having!

I've found these (three identical) Warnings in Event Viewer (System).

• One dated to 15/01/2021
• Two dated to 17/01/2021

WHEA-Logger Event 19:

"A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Unknown Error Source
Error Type: No Error
Processor APIC ID: 0

The details view of this entry contains further information."

I'm writing this post as I'm unable to find any information regarding this.

The Details View is posted below:

+

System

- Provider [ Name] Microsoft-Windows-WHEA-Logger [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 19

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x8000000000000000

- TimeCreated [ SystemTime] 2021-01-17T22:09:48.1932654Z

EventRecordID 367255

- Correlation [ ActivityID] {f43627bf-3a62-4a70-ad90-f987342e3b34}

- Execution [ ProcessID] 5144 [ ThreadID] 6224

Channel System

Computer Elliot-Primary

- Security [ UserID] S-1-5-19

-

EventData

ErrorSource

0

ApicId

0

MCABank

25

MciStat

0x98004000003e0000

MciAddr

0x0

MciMisc

0xd01a0ffe00000000

ErrorType

0

TransactionType

256

Participation

256

RequestType

256

MemorIO

256

MemHierarchyLvl

256

Timeout

256

OperationType

256

Channel

256

Length

872

RawData

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

 

[Vic 40]

What hardware in the pc?

Have latest drivers?
Latest windows updates?
Latest bios?

 

[elliot1396]

What hardware in the pc?

Have latest drivers?
Latest windows updates?
Latest bios?

Hiya,

All latest drivers, bios & windows update. I also perform regular virus checks, I also use my head and common sense as to what I download and don’t....!!

Ryzen 9 3900x
Aorus Ultra x570 motherboard
32gb Ram
1x 1TB m.2 (boot)
1x 512gb m.2 (storage)
GTX 1080 FE
EVGA 750w fully modular gold

No overclocks running asides from the RAM on its 3600mhz profile through bios.

Temperatures stable and monitored

Next check is to check voltage on 12v rail of PSU, haven’t got round to this yet.

Spotted someone on the internet mentioning that in ‘power settings’ setting your drive to ‘Never Sleep’ had helped them.

This error ONLY occurs when idle and after a length of time, roughly 20-30 mins, where a power cycle will occur. This doesn’t happen while the machine is in use. I can prove this because I’ve been using the machine for hours on end, for the event to occur whilst I’m away from the computer and it is idle.

No issues or anything weird any other time whilst using the pc. Which does lead me away from the idea this could be the psu but worth a check anyway.

PC built back in March and was as good as gold for several months. I can roughly link this error from when I gave my pc a service a few weeks ago, updated bios, chipset drivers, system drivers, reseated all the components and cleaned them. Fixed my original BSOD error (I also found I was running in ram slot 1/3 rather than 2/4).

Thanks !
Elliot

 

[Vic 40]

What ram exactly? also 2x16gb or 4x8gb. From one kit?

 

[elliot1396]

What ram exactly? also 2x16gb or 4x8gb. From one kit?

Hi!

It’s 2x 3200mhz 16GB Corsair Vengeance LPX in slots 2 + 4 on the motherboard which is a x570 Gigabyte Aorus Ultra.

Elliot

 

[Vic 40]

There is a new bios "F33a from 2‎021-01-22" have that one already?
Install latest AMD drivers for the chipset before updating if not,
AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

Also look for latest LAN and sound drivers as well on the motherboard site. Can try for the Intel LAN chip this as well,
Intel® Driver & Support Assistant

See if WhoCrashed can say what driver might be an issue,
WhoCrashed 3.01- Free Downloads

Think you still have bsod issues since having bugcheck 0x00000019.

Maybe an usefull vid, would skip the "restore point",

View: https://www.youtube.com/watch?v=GCzRXMROJAI

 

[elliot1396]

There is a new bios "F33a from 2‎021-01-22" have that one already?
Install latest AMD drivers for the chipset before updating if not,
AMD Drivers and Support for Radeon, Radeon Pro, FirePro, APU, CPU, Ryzen, desktops, laptops

Also look for latest LAN and sound drivers as well on the motherboard site. Can try for the Intel LAN chip this as well,
Intel® Driver & Support Assistant

See if WhoCrashed can say what driver might be an issue,
WhoCrashed 3.01- Free Downloads

Think you still have bsod issues since having bugcheck 0x00000019.

Maybe an usefull vid, would skip the "restore point",

View: https://www.youtube.com/watch?v=GCzRXMROJAI

Thanks Vic for your extensive help!

Just an update on my progress:

I'm now running F33a Bios, AMD Drivers for the chipset are on the latest.
I'm on the latest Sound and LAN drivers. I updated every driver on the system I could possibly find using DriverEasy.

I've run 'WhoCrashed' and It says I have no valid crash dumps to show, despite them being enabled with a valid directory listed. I wonder if this is due to the hard system crashes as apposed to a BSOD which may not be logging these correctly?

I've followed the tutorial in the video you sent. Thank you for that.

In addition, I've removed the XMP Profile on my RAM from the bios (3200 XMP now running at 2133) which is a shame but this is a process of trial and error. I seem to be able to remember some kind of a link between the WHEA-logs / hard crashes occuring since enabling the XMP setting in bios. So far so good with no errors or hard-restarts (2-3 hours in).

I've read a few articles about issues with OC'd ram and Ryzen processors. I'm not sure how relatable this is seeing as (from what I remember) an overclock is considered from 3600 mhz +, I'm only getting to 3200 Max.

I did come accross this fairly interesting article. I wonder if you'd be able to cast your opinions on this and how it relates to my issue. In my opinion, this seems fairly close to what I'm seeing:

WHEA-Logger Event 19 errors on 3900X

CPU: Ryzen 9 3900X CPU Cooler: Noctua NH-D15 Chromax Black Thermal Compound: Noctua NT-H2 GPU: Zotac RTX 2070 Mini RAM: 2x 16 GB G.Skill Ripjaws V 3600 MHz CL16 Mobo: ASUS ROG Strix B550-F, BIOS Ver. 1202, AGESA 1.1.0.0 Patch B PSU: Corsair CX 650 2017 80+ Bronze Non-Modular Storage: 1x 500 GB...

www.techpowerup.com

Hope you are well and safe!

Thanks again,
Elliot



So now - Fingers crossed for me!

 

[Vic 40]

About that thread, you can try and see if it will help. Nothing more i can really say.

Don't use "driver easy" or such tools to find drivers, just look at the makers site from where the hardware is.

 

[elliot1396]

An Update on the Issue:

I managed to solve it! It was indeed the RAM, running on it's XMP Profile which was causing the issue. Instead, I manually set the Clock and Voltage in BIOS and I haven't had an issue since. I've given it a few days clearance before posting this so I could be sure of the result, plus plenty of stress tests to ensure stability.

Noted on DriverEasy. I just wanted to be sure I wasn't missing anything.

Thanks to Vic 40 for his help.

Elliot