Question WHEA Uncorrectable Error After BIOS update While watching youtube

Aug 24, 2019
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10
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My laptop Just had a BIOS up date and when i went onto youtube and after like 5 -6 mins it had a BSOD. i ran sfc /scannow on cmd and it said there was corrupted files but it coudnt fix all of them. Heres the log file: https://www.mediafire.com/file/na37gf24aa2kyjp/CBS.log/file
Heres the BSOD dmp file(minidump folder):https://www.mediafire.com/file/fsp1yjflfjln7ra/082519-16500-01.dmp/file
I checked windows update and there was 2 .net framework updates.
OS name:Microsoft Windows 10 pro education
System Model: HP probook 430 G5
BIOS version: HP Q85 Ver. 01.08.01 18/07/2019
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
The bios update happened unexpectedly i had put my laptop to sleep and the next day when i opened it up it was on the BIOS update screen.
 

Colif

Win 10 Master
Moderator
right click start button
choose powershell (admin)
copy/paste this command into window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

WHEA errors are hardware errors, its unlikely DISM will fix those. I will get a friend to look at the dumps.
BIOS updates normally can fix them, not cause them...

Have you run HP Support assistant since? There may be over new drivers that might help.
or gone here and clicked Detect drivers - https://support.hp.com/au-en/drivers/selfservice/hp-probook-430-g5-notebook-pc/17047126

I have to guess the suprise bios update is cause its marked critical on HP website and you likely have an application on PC from HP that updates drivers... so the last paragraph might be a waste of time. Website says this: MPORTANT BIOS UPDATE We recommend that you update to the latest BIOS version for your Model, which improves performance, expanding the device’s compatibility with firmware and drivers as well as adding new functionality.
 
Aug 24, 2019
2
0
10
0
right click start button
choose powershell (admin)
copy/paste this command into window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

WHEA errors are hardware errors, its unlikely DISM will fix those. I will get a friend to look at the dumps.
BIOS updates normally can fix them, not cause them...

Have you run HP Support assistant since? There may be over new drivers that might help.
or gone here and clicked Detect drivers - https://support.hp.com/au-en/drivers/selfservice/hp-probook-430-g5-notebook-pc/17047126

I have to guess the suprise bios update is cause its marked critical on HP website and you likely have an application on PC from HP that updates drivers... so the last paragraph might be a waste of time. Website says this: MPORTANT BIOS UPDATE We recommend that you update to the latest BIOS version for your Model, which improves performance, expanding the device’s compatibility with firmware and drivers as well as adding new functionality.
I went to the website and it said i dont need any driver updates. i did the command on powershell it worked and it said:ImageHealthState : Healthy. the sfc scan said :Windows Resource Protection found corrupt files and successfully repaired them. - so thats good is there anything else you need?
thank you
 

gardenman

Admirable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/yb6E.html

File information:082519-16500-01.dmp (Aug 24 2019 - 19:30:55)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: sppsvc.exe)
Uptime:10 Day(s), 19 Hour(s), 09 Min(s), and 18 Sec(s)

System page: https://support.hp.com/us-en/document/c05679432
There is a BIOS update available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
the new BIOS could fix the damage the last update did. You on verizon 01.07.00. latest is 01.08.01 Rev.A dated 19 Aug

code corruption is a different cause to normal.

there are no drivers that stand out as potential causes of the error.
 

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