Hi, All,
I know it's a frequent topic here, but so far the answers I've seen didn't help me (I didn't apply all of them yet).
Need the community's help analyzing the minidumps. Which are attached.
But let me review the issue and what I've done already:
I have the above laptop which one day automatically upgraded to win10. (by one of the suggestions that popped up and was not declined). After a while it started shutting down with the WHEA error. It can happen after 5 / 10 /1h /2h etc. Quite random.
Since then I've watched the temperatures, and it seemed it was running high. Updated the AMD drivers the latest crimson something and the GPU temperatures dropped nicely, and the CPU is also running around 56-67C.
Scanned Hard drive for errors. Scanned 15passes extended memory scan via microsoft mdsched.exe and all was clean.
Uninstalled most of the ASUS utilities (Which were working fine on Win7), after I saw such a suggestion either here or on another forum.
Last time I've seen the error there were no devices attached to USB or any other ports. The PC has a dead battery that doesn't charge so it's always connected to a power source.
I've also loaded from a multi-boot HIRENBOOTCD style usb, and tried to backup the entire C: drive to try and format the PC then, but it froze / hanged during the backup.
I've tried running sfc /scannow but usually the PC crashes with WHEA error before it finishes. I may have completed it once and it didn't detect any errors (I don't remember for sure since I tried it many times).
I've also updated the BIOS via Asus LIVEUPDATE and it's the latest version (released in 2012).
I haven't reset the bios though. There's no overclocking running and the computer is mostly used to browse internet and watch movies.
Malwarebytes installed with free licence, and also AVG Free.
Here's the main text from BlueScreenView:
122916-55656-01.dmp 29/12/2016 11:07:47
Bug Check Code: 0x00000124
P1: 00000000`00000000
P2: ffff9601`f682d028
P3: 00000000`b6000400
P4: 00000000`04e00800
Caused by Driver: hal.dll
Caused by Address: hal.dll+3627f
Processor: x64
Crash Address: ntoskrnl.exe+14a6f0
Proc.Count: 4
Major version: 15
Minor Version: 14393
Also in the detailed view:
hal.dll hal.dll+3627f fffff803`f800f000 fffff803`f8084000 0x00075000 0x57dac91a 15/09/2016 18:15:22
ntoskrnl.exe ntoskrnl.exe+22b33c fffff803`f8084000 fffff803`f88a4000 0x00820000 0x584a77f6 09/12/2016 11:23:02
Links to a couple of minidump files:
http://www.mediafire.com/file/ea3fwy7eaui4756/122716-64343-01.dmp
http://www.mediafire.com/file/1zvw479hdj71o20/122716-70765-01.dmp
Appreciate your help!
I know it's a frequent topic here, but so far the answers I've seen didn't help me (I didn't apply all of them yet).
Need the community's help analyzing the minidumps. Which are attached.
But let me review the issue and what I've done already:
I have the above laptop which one day automatically upgraded to win10. (by one of the suggestions that popped up and was not declined). After a while it started shutting down with the WHEA error. It can happen after 5 / 10 /1h /2h etc. Quite random.
Since then I've watched the temperatures, and it seemed it was running high. Updated the AMD drivers the latest crimson something and the GPU temperatures dropped nicely, and the CPU is also running around 56-67C.
Scanned Hard drive for errors. Scanned 15passes extended memory scan via microsoft mdsched.exe and all was clean.
Uninstalled most of the ASUS utilities (Which were working fine on Win7), after I saw such a suggestion either here or on another forum.
Last time I've seen the error there were no devices attached to USB or any other ports. The PC has a dead battery that doesn't charge so it's always connected to a power source.
I've also loaded from a multi-boot HIRENBOOTCD style usb, and tried to backup the entire C: drive to try and format the PC then, but it froze / hanged during the backup.
I've tried running sfc /scannow but usually the PC crashes with WHEA error before it finishes. I may have completed it once and it didn't detect any errors (I don't remember for sure since I tried it many times).
I've also updated the BIOS via Asus LIVEUPDATE and it's the latest version (released in 2012).
I haven't reset the bios though. There's no overclocking running and the computer is mostly used to browse internet and watch movies.
Malwarebytes installed with free licence, and also AVG Free.
Here's the main text from BlueScreenView:
122916-55656-01.dmp 29/12/2016 11:07:47
Bug Check Code: 0x00000124
P1: 00000000`00000000
P2: ffff9601`f682d028
P3: 00000000`b6000400
P4: 00000000`04e00800
Caused by Driver: hal.dll
Caused by Address: hal.dll+3627f
Processor: x64
Crash Address: ntoskrnl.exe+14a6f0
Proc.Count: 4
Major version: 15
Minor Version: 14393
Also in the detailed view:
hal.dll hal.dll+3627f fffff803`f800f000 fffff803`f8084000 0x00075000 0x57dac91a 15/09/2016 18:15:22
ntoskrnl.exe ntoskrnl.exe+22b33c fffff803`f8084000 fffff803`f88a4000 0x00820000 0x584a77f6 09/12/2016 11:23:02
Links to a couple of minidump files:
http://www.mediafire.com/file/ea3fwy7eaui4756/122716-64343-01.dmp
http://www.mediafire.com/file/1zvw479hdj71o20/122716-70765-01.dmp
Appreciate your help!