[SOLVED] WHEA_UNCORRECTABLE ERROR

Apr 25, 2020
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I recently have commonly been running into this error and it causes my PC to restart. I have tried to a few things now and i am running out of ideas, I originally did some windows tests. They said that nothing is wrong, i have done research on the issue and it seems to be Windows general problem. I have reseated all my hardware incase it was that, and even did a factory reset on my pc incase i had programs that were not agreeing with each other. If anyone has had this problem before i would appreciate the help.
 

Colif

Win 10 Master
Moderator
dump files might show a driver name. Most of the time it shows ntoskrnl, hal.dll & pshed.dll... all parts of windows. They are what crashed, they are not the cause.

Do you have this installed as it could be cause - Phantom Gaming Tuning ver:3.0.245 - I would uninstall it.
Do you have latest BIOS as it might help - I would use Instant flash version as it might be safer - http://www.asrock.com/MB/Intel/Z390 Phantom Gaming 4/#BIOS

Uninstall MSI afterburner.
If GPU made by Asus, remove GPU Tweak 2 as it can cause this error. Any driver that changes hardware values can be cause.

try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
try running this on ram - memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it

run this on wd hdd, what is other drive? https://support.wdc.com/downloads.aspx?p=3&lang=en

Does it do it any time or only when gaming? Anything specifically set it off?
 

Colif

Win 10 Master
Moderator
what are specs of the PC?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD -
that creates a file in c windows/minidump after the next BSOD

copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

WHEA = Windows Hardware Error Architecture. It is general as it can be any hardware, and sometimes drivers.
remove any overclocks
can be caused by heat so cleaning inside box can't hurt

if it survives a reset there is a good chance its hardware.
 
Apr 25, 2020
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Specs:
I7 9700K
RTX 2080
Z390 Phantom Gaming 4-18 motherboard
32 gb DDR4 Ram
500 WD blue SSD
2 TB HDD

It survived the reset, I have reinstalled some applications but i did not redownload all of them.
 

Colif

Win 10 Master
Moderator
dump files might show a driver name. Most of the time it shows ntoskrnl, hal.dll & pshed.dll... all parts of windows. They are what crashed, they are not the cause.

Do you have this installed as it could be cause - Phantom Gaming Tuning ver:3.0.245 - I would uninstall it.
Do you have latest BIOS as it might help - I would use Instant flash version as it might be safer - http://www.asrock.com/MB/Intel/Z390 Phantom Gaming 4/#BIOS

Uninstall MSI afterburner.
If GPU made by Asus, remove GPU Tweak 2 as it can cause this error. Any driver that changes hardware values can be cause.

try running this on CPU - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
try running this on ram - memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it

run this on wd hdd, what is other drive? https://support.wdc.com/downloads.aspx?p=3&lang=en

Does it do it any time or only when gaming? Anything specifically set it off?
 
Apr 25, 2020
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I have never had it happen when i was not gaming, it also was only specific games if i want to say i am about 70% sure they were games that were on my SSD.
I tried to do all the things that you advised but while reading how to do them, my understanding for some is i would need a flash drive to extract to. I do not have a flash drive, but please correct me is i misread or misunderstood it. I was able to do the the CPU tool provided and my CPU passed the test, i also did the hard drive test which said both my SSD and HD passed.
 
Apr 25, 2020
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Unfortunately, I am unsure of what power supply i have and because of my case i can not see it without completely taking my PC apart. I tried the stress tests and they did fine. I might have to wait until I do have it happen again, just a thought is it unheard of this problem from a harddrive almost being maxed out. I have already ordered more SSD i want to get a larger one and new RAM to get DDR4 SDRAM. I do greatly appreciate the help.
 

Colif

Win 10 Master
Moderator
As far as I know, there is no way to tell what PSU is without looking at it, Did PSU come with case or is this a pre built system?

error can be any hardware. I haven't heard off it being caused by full ssd before but there is always a 1st.

post again when you get another error.
 

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