Question WHEA_UNCORRECTABLE_ERROR BSOD

[cicirubi]

I am having WHEA_UNCORRECTABLE_ERROR BSOD on my Lenovo notebook for a long time and I can't get rid of this problem.

Here is the minidump file: https://controlc.com/a92b0a23

Problematic "things" cause BSOD (ntoskrnl.exe, PSHED.dll, storport.sys) : https://controlc.com/f8342991

 

[Colif]

storport.sys tells me its the ssd or nvme in the laptop that is probable cause.
what model notebook is it?

 

[cicirubi]

storport.sys tells me its the ssd or nvme in the laptop that is probable cause.
what model notebook is it?

It's Lenovo Legion y520 15IKBN with 120gb Samsung SSD and 1TB HDD. I assumed that the ssd would be the problem since sometimes PC can't recognize SSD and stucks on boot, and when it stucks, I go to bios settings but ssd may not be recognized sometimes.

 

[XPooka]

Oh wow i had the same exact problem on my lenovo ideapad 330s, sadly i think its either the ssd itself or the port where its installed as in my case the pcie port was defective and i had to transfer windows to the hdd to fix this.

 

[cicirubi]

Oh wow i had the same exact problem on my lenovo ideapad 330s, sadly i think its either the ssd itself or the port where its installed as in my case the pcie port was defective and i had to transfer windows to the hdd to fix this.

How can I find which one is the problem?

 

[XPooka]

How can I find which one is the problem?

I found it by first checking the ssd health which was at 100% then I checked in event viewer and i kinda spent the whole day there trying to find the right error and the device related to it was the pcie port which was being used to connect the ssd.

 

[Colif]

It's Lenovo Legion y520 15IKBN with 120gb Samsung SSD and 1TB HDD.

I would run Magician on the ssd and check its health - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

 

[cicirubi]

I would run Magician on the ssd and check its health - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/

I checked it with crystaldiskinfo and it is on 85% health.

 

[johnbl]

stornvme driver told the hardware to reset
storport reported that the device failed
storport then told windows that there was a fatal hardware error and windows called the bugcheck.

since it was called by a device driver it is different than other bugchecks like this.

the drive might be failing but it could also be overheated,
trim functions on the device might be messed up. you might consider booting into bios and leave the device powered on in bios for a hour or two. then reboot back into windows.
(used to work for old SSD that had bugs in firmware)
(you can look for firmware updates in that case)

lenovo has its own firmware updates for its nve controller also. check with the vendor for its firmware update tool

also clean up disk space. these type of drives need to have plenty of free space in order to move blocks around when they go bad after being written too many times.
(delete unused programs, clean up internet cache, remove old backups, and old windows updates. try to get 10 to 20% free space)

 

[cicirubi]

stornvme driver told the hardware to reset
storport reported that the device failed
storport then told windows that there was a fatal hardware error and windows called the bugcheck.

since it was called by a device driver it is different than other bugchecks like this.

the drive might be failing but it could also be overheated,
trim functions on the device might be messed up. you might consider booting into bios and leave the device powered on in bios for a hour or two. then reboot back into windows.
(used to work for old SSD that had bugs in firmware)
(you can look for firmware updates in that case)

lenovo has its own firmware updates for its nve controller also. check with the vendor for its firmware update tool

It doesn't get heated but it sometimes doesn't detect ssd after BSOD screen.

 

[johnbl]

It doesn't get heated but it sometimes doesn't detect ssd after BSOD screen.

how much free space on the drive? if the drive does not respond for 30 seconds the system will bugcheck. you can turn off the system virtual memory, then reboot and turn it back on if the problem is related to write endurance and lack of free space.
the actual minidump file or a kernel dump file would allow the data to be checked in the debugger. i suggest puting the .dmp file up so it can be downloaded since the error code indicated a error from the device driver rather than a direct hardware failure.

 

[mabs01]

I have the same laptop and I am having this problem too. Lots of BSOD in recent months. My NVME drive is a Samsung 970 Evo 250GB model. Did you find any fix for the issue @cicirubi?
I have tried to find the logs from the BSOD crash but without success. In the near future, I will change to a 2.5" SSD. Could the problem maybe be fixed in the future through an update from Lenovo?