WHEA_UNCORRECTABLE_ERROR i5-5200U Acer E5-573G-56RG

[chunkyhobbit]

Hello,

I've recently acquired a new laptop that I intended for gaming. It is the Acer Aspire E5-573G-56RG, OS Win10, running an i5-5200U and NVIDIA GeForce 940M. Since then I've had no issues running games like Skyrim and Pillars of Eternity on high settings (though I've tried to use lower settings to keep CPU cool).

However, when I play the game Guild Wars 2, even on low settings, it seems to make the laptop hot to the touch. One day, I received the error message "WHEA_UNCORRECTABLE_ERROR" while watching a video after exiting GW2 and the PC force restarted itself. I thought maybe it was just a one-time thing, but the next day I'm laying in bed watching YouTube videos (a couple of hours after playing GW2) and it gets the same error. Does anyone know what I can do about this?

I've downloaded OpenHardwareMonitor to track my clock speed and core temperatures. Not too tech savvy so not sure where else to go from here.

Thanks

 

[James Mason]

It's a kinda of generic but serious error.
It could be your GPU is overheating, going above 70C is pretty dangerous, Laptops are bad at cooling.
Are you just putting the laptop on the blanket on your bed? that's a really bad idea, as that's where the laptops vents are, so you're basically wrapping your computer in a blanket and trying to use it.

You may need to get a laptop stand like: http://www.amazon.com/gp/product/B00WRDS8H0

It can also be caused by faulty hardware. I had a Gigabyte gtx 770 that gave me that error alot, so I RMA'd to the manufacturer to get a new one.

You have to tell them specifically what the problem is and how to repeat it if you go that route.

 

[chunkyhobbit]

I still have to test it out as both times I wasn't expecting it. It's likely that it overheated or overclocked so I'm keeping track of the temperature. Do you think buying a cooling pad for the laptop would work? I never run hardcore games if it's not on a desk.

 

[James Mason]

I still have to test it out as both times I wasn't expecting it. It's likely that it overheated or overclocked so I'm keeping track of the temperature. Do you think buying a cooling pad for the laptop would work? I never run hardcore games if it's not on a desk.

You shouldn't even have it turned on and using it on the bed.

it's just going to be sucking up lint and dust and clogging the fans and contributing to a growing heat problem.

A cooling pad/laptop stand that keeps it elevated helps even if you use it on a desk, as laptops really don't get enough height clearance to allow good airflow.