WHEA_UNCORRECTABLE_ERROR occurs when running certain 64-bit software- should I update my BIOS version?

Jan 17, 2019
6
0
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My PC unexpectedly shuts down when running certain software, mainly particular modules of 64-bit python, bazel, and intellij. Sometimes I get a BSOD with WHEA_UNCORRECTABLE_ERROR, and sometimes the PC just does a hard reset. I ran memtest86 for an hour or so and found no issues.

I am wondering if updating my BIOS version will help? My current BIOS version (American Megatrends Inc. F2, 6/12/2017) is not listed in the Gigabyte supported versions (https://www.gigabyte.com/Motherboard/X299-UD4-rev-10#support-dl-bios), but that may simply be because the version is somewhat old. I ask because I have read elsewhere that updating BIOS should be avoided unless absolutely necessary. Is it worth running the risk of damaging my motherboard?

Here is a summary of the minidump:

Windows 8 Kernel Version 17134 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff801`de61c000 PsLoadedModuleList = 0xfffff801`de9ca150
Debug session time: Fri Jan 18 19:27:26.822 2019 (UTC - 5:00)
System Uptime: 0 days 4:00:58.557
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffa00697800028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000070005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: audiodg.exe

CURRENT_IRQL: f

BAD_PAGES_DETECTED: 153d6

STACK_TEXT:
ffff8d80`d1326de8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUCKET_ID: PAGE_NOT_ZERO

Followup: MachineOwner
---------

*** Memory manager detected 86998 instance(s) of page corruption, target is likely to have memory corruption.
 
Jan 17, 2019
6
0
10
Fixed the problem. Updated the BIOS after realizing my motherboard supports dual BIOS, so the risk was low. Everything is working fine now.
 

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