Question WHEA_UNCORRECTABLE_ERROR

[NinjaSpartan011]

Hello everyone!

Over the last few months(?) I've been encountering the WHEA_Unccorectable_Error. This is all started sometime after I replaced most of my build. I've taken it to the shop and they tried resetting windows first then we tried replacing the GPU and nothing seems to have worked. That's led the shop and some of my other techie friends to think its a PSU error. It doesn't really seem to matter if I'm gaming or just sitting on the desktop

Below are my specs
Intel i9-9900K(less than 6 months old)
MSI Z390 Gaming Edge AC (less than 6 months old)
Corsair Vengeance 2X16 GB DDR4 RAM (less than 6 months old)
NVIDIA EVGA 2070 Super(NEW)
Soundblaster Z Audio Card (8 years old roughly)
Corsair H115 Pro (less than 6 months old)
Corsair CX 750M PSU (2 years old)
Samsung 860 EVO 512 GB SSD(boot drive)
Seagate 2 TB Firecude SSHD

I've already updated my drivers using driver booster. The shop had it for four days and they said they stress-tested every part with everything they had and they ruled out every component except the GPU which they said was drawing more power.
I've ordered a new Corsair RMx 850 Watt unit at the recommendation of a friend and my shop so hopefully, that fixes the issue. I was curious about what people thought in here?

Thanks!

 

[NinjaSpartan011]

Do you have enough internal space to replicate what you were doing with Adobe? To rule out external drive or the usb port? Or try a different usb port maybe?

For sure. I've got a 500 GB ssd and a 2tb sshd that I haven't even filled up much with. What should I try first?

 

[boju]

Probably use internal drive first with ext drive disconnected.

Previously when it crashed in games as well, was the ext drive connected then too or was the same usb port used for something else?

 

[NinjaSpartan011]

Probably use internal drive first with ext drive disconnected.

Previously when it crashed in games as well, was the ext drive connected then too or was the same usb port used for something else?

I can't tell you honestly if the drive was connected or not. I'm sure it probably was sometimes. As an editor we almost always edit off ext drives unless we got king kong sized ones.

As for if the same USB port was used....I can't be too sure about that. I know the same USB hub is the one I use for my headset but its the standard hub that has the power button on my PC. Not my extra external hub.

 

[boju]

Huge coincidence or ya might be getting closer to figuring this out.

 

[mdd1963]

Only once in 3 years (about 3-4 weeks ago) have I had issues with GeForce Experience failing to easily update drivers. (Had to completely remove GeForce Experience and reinstall it to cure the single issue, easy enough)

Every 30-50 days, I just select Express Installation, and it is done in 2 -3 minutes. I see no reason to avoid GeForce Experience, IMO....

 

[NinjaSpartan011]

Huge coincidence or ya might be getting closer to figuring this out.

so it crashed once I started up the project and I got an unexpected_kernel_mode_trap error. I've never seen that bsod before....

 

[boju]

Not sure how you use adobe but have come across this

https://community.adobe.com/t5/ligh...kernel-mode-trap-and-bsod/td-p/9187286?page=1

 

[NinjaSpartan011]

Not sure how you use adobe but have come across this

https://community.adobe.com/t5/ligh...kernel-mode-trap-and-bsod/td-p/9187286?page=1

I use adobe premiere, not lightroom but ill check this setting

 

[NinjaSpartan011]

Not sure how you use adobe but have come across this

https://community.adobe.com/t5/ligh...kernel-mode-trap-and-bsod/td-p/9187286?page=1

So....i moved my project on to my internal 2tb drive. I was working in Adobe Premiere for a solid 20 minutes roughly and then my computer BSODed with the IRQL_Not_Less_Or_Equal crash.

 

[boju]

Different crash each time lol, can't get a break can ya.

Did the bsod say anything else?

Try disconnect usb hub, just have the essential cables connected.

 

[NinjaSpartan011]

Different crash each time lol, can't get a break can ya.

Did the bsod say anything else?

Try disconnect usb hub, just have the essential cables connected.

Honestly, I'm at the point of just getting a new computer. I've been fighting with it for several months now and nothing is fixing it....
It just said the crash report name. I can send the minidump over if you want.
What good would disconnecting the extra USB hub do?

 

[boju]

What good would disconnecting the extra USB hub do?

It's a possible thought. When you connected the ext drive these crashes suddenly happened or it could be Adobe, or the files you created are corrupt? Could be the usb hub doing something to the universal serial bus. Who knows, it's a bizarre issue, needs bizarre thinking

 

[NinjaSpartan011]

It's a possible thought. When you connected the ext drive these crashes suddenly happened or it could be Adobe, or the files you created are corrupt? Could be the usb hub doing something to the universal serial bus. Who knows, it's a bizarre issue, needs bizarre thinking

Should I try running furmark or prime 95 and testing my other components? I feel like that will pretty much narrow things down. If things come back fine then clearly something is wrong beyond what we know...I would think.

 

[boju]

Yeah you can try. I don't know if it'll help narrow things.

Have you tried doing your work with one stick of ram? In the A2 slot? And try each separately.

Have you updated bios yet?

 

[NinjaSpartan011]

Yeah you can try. I don't know if it'll help narrow things.

Have you tried doing your work with one stick of ram? In the A2 slot? And try each separately.

Have you updated bios yet?

No I haven't done either of those things. What should I do first?

 

[boju]

Try ram first and then if you get bsod with either stick running Adobe then look toward bios update.

Just a reminder, Msi offers a youtube guide showing how to update bios. The link is on the bios page.

 

[NinjaSpartan011]

Try ram first and then if you get bsod with either stick running Adobe then look toward bios update.

Just a reminder, Msi offers a youtube guide showing how to update bios. The link is on the bios page.

So to be clear with the ram you want me to remove the ram and place it in the A slot of my board? I'm not super computer literate so I'm just curious how that would help?

 

[boju]

Yeah, run the system with one memory stick in the second slot from cpu. Second slot (A2), this is the slot to use for one memory stick in single channel operation. Then see if it crashes. If it does, try the other stick in the same slot. If both crash, that almost rules out ram being the problem despite memtest results.

We'll explore other possibilities if system doesn't crash with one stick of ram.

Updating bios would be highly recommended though at this point.

 

[NinjaSpartan011]

Yeah, run the system with one memory stick in the second slot from cpu. Second slot (A2), this is the slot to use for one memory stick in single channel operation. Then see if it crashes. If it does, try the other stick in the same slot. If both crash, that almost rules out ram being the problem despite memtest results.

We'll explore other possibilities if system doesn't crash with one stick of ram.

Updating bios would be highly recommended though at this point.

Ok maybe I'm stupid or I can't read a manual right but my first stick is in the second slot from the CPU....MSI has that as the B slot I think
https://www.msi.com/Motherboard/support/MPG-Z390-GAMING-EDGE-AC#down-manual

here's the manual

I think I'm just stupid I got the ram in the A2 and B2 slots right now.

So should I update the BIOS first or try the ram first?

 

[boju]

Screenshot from manual. Second slot is A2, second slot from cpu. The way you have it is correct.

 

[NinjaSpartan011]

Screenshot from manual. Second slot is A2, second slot from cpu. The way you have it is correct.

Ok so I'm just an idiot then lol. So what do you recommend doing first? BIOS or ram? Also I've been playing CIv 5 for the past 2-3 hours without issue

 

[boju]

I'd update bios first. Games seem to run fine. I get the feeling there's a problem somewhere to do with storage or Adobe. Hopefully bios update improves system stability in area's of storage and usb.

After bios has been updated, go into bios and load optimised defaults.

 

[NinjaSpartan011]

I'd update bios first. Games seem to run fine. I get the feeling there's a problem somewhere to do with storage or Adobe. Hopefully bios update improves system stability in area's of storage and usb.

After bios has been updated, go into bios and load optimised defaults.

I'm sorry for asking you continuously stupid questions. But what do you mean by optimised defaults?

 

[boju]

It's pretty much a bios reset, returning all settings back to defaults.

On motherboards, there's a cmos and a bios. Easy way to explain it is cmos is the hdd and bios is the Windows. Bios information and settings you make is stored in cmos where there's a battery on motherboard to retain that information when you shutdown the computer.

After updating bios with new firmware, loading optimised defaults will make sure cmos is fully updated.

 

[boju]

No need to be sorry btw. Im more sorry I can't get this figured out 😊