When I run a game, images look distorted with Gigabyte Radeon R9 290x

[Javier15]

Hello,

This is my first time posting here. Recently i decided to build my very first PC, I honestly didnt know anything about PCs, so i learned what i could online and somehow i was able to pull it off. Everything runs great on my PC except one thing. Every time i play a game, the image gets distorted ALOT, and it gets worse with higher demanding games. It only happens with games, everything else looks great, and i dont know whats causing this.

The AMD driver is up to date, all settings are in default.
The graphics car is not overclocked, its on its default settings.
Ran a stress test with furmark and it worked great, no distortion at ALL.
Checked my frames per second while on the game. With Alien isolation the game is running at 60 frames with the image distorted. With Metro 2033, the frames rand from 80 to 120+ and it looks horrible.

I also tried it on a monitor and Led tv with different cables, display port, dvi and hdmi, they all look the same.

I dont know if something is wrong in the settings or if i have a bad gpu. And i domt understand why in the stress test it works great but not on a game.

If someone could help me, i would really appreciate it. Thank you.

The following is my setup:

Motherboard: Asus maximus VII HERO
CPU: Intel i7 4790k
Ram: 16gb Hyperx Fury
SSD: Intel 480gb
Hdd: WD 2tb
Gpu: Gigabyte Radeon R9 290x
Psu: EVGA SuperNova 850w bronze
Water cooling: Corsair H110
Fan controler: ROG Front Base

 

[blacksheep123]

could you link us a picture?

 

[pecul1ar]

Can you describe this distortion? What im thinking is you're experiencing 'artifacts' (gpu or gpu memory damage).

Here are some images of display artifacts:
http://youtu.be/ylMfvhLK32E
http://www.mbp2011.com/
http://i.ytimg.com/vi/QVGzLG_rTXc/hqdefault.jpg

If its just a driver issue, you can try the universal Catalyst drivers that can be found here:
http://support.amd.com/en-us/download

 

[Javier15]

could you link us a picture?

Hello.

First thnk you for trying to help.

Second, you are going to laugh but i could not fiugre out how to share a picture, I took a picture of the game and my driver i just dont kow how to get a URL link to share it here.

Ill try to discribe it, Their are artifacts, i get like fadded blue dots on the background, The enviorment is constantly glitching like the walls are tweeking but all of the images are there. And the worst one is over the character, Their are lines shooting up and down all over the middle of the screen where you see the characters hands. and they move really quick like if its cutting the image.

And this only happens when i play a game, other than that the graphics card can run 3 monitors perfectly and a stress test with no glitches or artifacts.

 

[Javier15]

Can you describe this distortion? What im thinking is you're experiencing 'artifacts' (gpu or gpu memory damage).

Here are some images of display artifacts:
http://youtu.be/ylMfvhLK32E
http://www.mbp2011.com/
http://i.ytimg.com/vi/QVGzLG_rTXc/hqdefault.jpg

If its just a driver issue, you can try the universal Catalyst drivers that can be found here:
http://support.amd.com/en-us/download

Hey,
thanks for the samples, but my images dont look like that., in those images you cant even see whats going on. My widows works great, its just in the games, the enviorment glitches, i have faded blue dots on the background and line going up and down over the main character.

I also tried different drivers, all of them are up to date, and i have the some problems no matter what driver i use.

 

[pecul1ar]

Well, I had a fried gfxcard memory.. I isolated it by using my onboard gfx and gaming with it, I saw it had no distortions/artifacts whatsoever. With the damaged vidcard, my game's 3d characters would have extra 3d triangles/spikes all over their bodies. Later on, I noticed colored pixels on my desktop (my desktop is black so they really stand out) like that on some of the links. These episodes comes and goes, but as the damage became worse, the games' frames froze with all the artifacts and distortions cluttering up the display, but my computer was still responsive (I alt-tabbed, brought up the taskmanager with a keyboard shortcut, and shutdown the computer). By this time the artifacts was even present in the bios screen.. welp, bought a new vid card later that week.

Anyway... lol, another story I've heard is after these artifacts manifested, and became worse, a guy's mobo died.. somehow.

If you can check with another old vidcard or if you have onboard gfx, try to use it for gaming to see if the problems are there. How do you stress your system outside games btw?

 

[Javier15]

Well, I had a fried gfxcard memory.. I isolated it by using my onboard gfx and gaming with it, I saw it had no distortions/artifacts whatsoever. With the damaged vidcard, my game's 3d characters would have extra 3d triangles/spikes all over their bodies. Later on, I noticed colored pixels on my desktop (my desktop is black so they really stand out) like that on some of the links. These episodes comes and goes, but as the damage became worse, the games' frames froze with all the artifacts and distortions cluttering up the display, but my computer was still responsive (I alt-tabbed, brought up the taskmanager with a keyboard shortcut, and shutdown the computer). By this time the artifacts was even present in the bios screen.. welp, bought a new vid card later that week.

Anyway... lol, another story I've heard is after these artifacts manifested, and became worse, a guy's mobo died.. somehow.

If you can check with another old vidcard or if you have onboard gfx, try to use it for gaming to see if the problems are there. How do you stress your system outside games btw?

Well its a brand new card, outside of the games it works great, i did the stress test using Furmark, and no glitches or artifacts and getting around 84 frames per second. I have tried everything i could find online: updating drivers, using different drivers, uninstalling it and reinstalling it, i tried setting the card as the primary but turns out thats the intel integrated graphics doesnt even show up in my pc.

The closets thing i found to my ploblem was a video where this guy had really lo frame rates when he would star a game and it would glitch just like mine, he solved it by editing the "switchable graphics" option on the amd driver. It would show a list of his games and he would need to switch each one to high performance. And he restarted the game and the glitches were gone and he had high frame fates. My version of the amd driver doesn't have that option, plus my games even though they are glitching, do have high frame rates.

Im out of options, i dont want to but i think im calling gigabyte see if they can exchange it.

 

[blacksheep123]

could you link us a picture?

Hello.

First thnk you for trying to help.

Second, you are going to laugh but i could not fiugre out how to share a picture, I took a picture of the game and my driver i just dont kow how to get a URL link to share it here.

Ill try to discribe it, Their are artifacts, i get like fadded blue dots on the background, The enviorment is constantly glitching like the walls are tweeking but all of the images are there. And the worst one is over the character, Their are lines shooting up and down all over the middle of the screen where you see the characters hands. and they move really quick like if its cutting the image.

And this only happens when i play a game, other than that the graphics card can run 3 monitors perfectly and a stress test with no glitches or artifacts.

could you upload it here and link us
http://imgur.com/

 

[Javier15]

could you link us a picture?

Hello.

First thnk you for trying to help.

Second, you are going to laugh but i could not fiugre out how to share a picture, I took a picture of the game and my driver i just dont kow how to get a URL link to share it here.

Ill try to discribe it, Their are artifacts, i get like fadded blue dots on the background, The enviorment is constantly glitching like the walls are tweeking but all of the images are there. And the worst one is over the character, Their are lines shooting up and down all over the middle of the screen where you see the characters hands. and they move really quick like if its cutting the image.

And this only happens when i play a game, other than that the graphics card can run 3 monitors perfectly and a stress test with no glitches or artifacts.

could you upload it here and link us
http://imgur.com/

Hopefully the link works. I couldnt screenshot while the game was runnig, i would just get a black screen, so i took a picture with my phone. In the picture you are going to see lines going all over the place, and when the game is running those lines are moving fast.

http://imgur.com/AePrQE7

 

[blacksheep123]

thats an artifact... get your card replaced quickly

 

[pecul1ar]

Well its a brand new card, outside of the games it works great, i did the stress test using Furmark, and no glitches or artifacts and getting around 84 frames per second. I have tried everything i could find online: updating drivers, using different drivers, uninstalling it and reinstalling it, i tried setting the card as the primary but turns out thats the intel integrated graphics doesnt even show up in my pc.

Yeah, I just saw the site for furmark.. my closest guess now is that it doesn't trigger the problem because its opengl. If you're still up for it (and my interest is also piqued by this), here are some DirectX benchmarks:

https://unigine.com/products/heaven/
http://www.3dmark.com/

The closets thing i found to my ploblem was a video where this guy had really lo frame rates when he would star a game and it would glitch just like mine, he solved it by editing the "switchable graphics" option on the amd driver. It would show a list of his games and he would need to switch each one to high performance. And he restarted the game and the glitches were gone and he had high frame fates. My version of the amd driver doesn't have that option, plus my games even though they are glitching, do have high frame rates.

The thing is you should not be experiencing this: alot of other people just plop in a new vidcard, install the drivers and that's it.

Im out of options, i dont want to but i think im calling gigabyte see if they can exchange it.

Add more screenshots of other games perhaps, then link it with gigabyte for evidence, that should help.

 

[renz496]

agree with backsheep123. you need to RMA your card. could be bad memory module or something.

 

[Javier15]

Well i got in contact with gigabyte, and filed an RMA request. They said i would hear from them in two business days to see if they approve of the RMA.

 

[blacksheep123]

Well i got in contact with gigabyte, and filed an RMA request. They said i would hear from them in two business days to see if they approve of the RMA.

did you send them pics?