when i upgrade

Solution


I suggest running the MediaCreation tool and creating your own DVD or USB. Use that to install, rather than depending on the online thing.
There are several million other people trying to do exactly the same as you are, trying to get it done before the free Upgrade runs out.


The selection "Keep all my junk" should work. The first choice.

Where are you in the Upgrade process? It's pretty self explanatory. And time is running out.

("Keep all my junk" = "I don't remember exactly what it says, but similar")
 


I suggest running the MediaCreation tool and creating your own DVD or USB. Use that to install, rather than depending on the online thing.
There are several million other people trying to do exactly the same as you are, trying to get it done before the free Upgrade runs out.
 
Solution