Question White Screen crash when gaming?

Oct 12, 2019
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If I start up just about any game that has decent graphics like CS:GO (run on highest settings), after a bit of playing my monitor will go plain white and my computer will crash. I have to force shutdown by holding down my power button. I can't do anything else during it and if I try hitting the reset button it just won't boot it has to be forcefully shutdown. If I have audio going such as the game or a call, it will either cut out, stutter and loop, keep playing, or other variations. I don't think it has anything to do with temperature since I'm only at around 50 degrees Celsius on my CPU and 48 on my GPU.

Note: This PC is brand new I built it with retail parts all from the same store

Specs:
CPU: AMD Ryzen 5 2600X
Cooler: AMD Wraith Spire
Motherboard: ASRock B450M Pro4
GPU: Gigabyte GTX 1650 Windforce OC 4G
RAM: DDR4 2x4GB Corsair Vengeance LPX 3000MHz
PSU: EVGA 700w 80+ Bronze rating

I managed to find a previous thread on this and I believe it was the same issue: https://forums.tomshardware.com/threads/computer-crashes-white-screen-when-gaming.2337379/
but it doesn't really help.

I'm relatively new to PC hardware so I'm not sure if I missed any information.

If someone could help me solve this issue it would be great
Thank you in advance.
 
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kaehligj

Prominent
Mar 15, 2018
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It sounds to me like you have an overheating shutdown on one of your components.
being the ram, CPU or GPU.

Try let the PC run for a while not gaming just doing Youtube videos etc.
Then check the temperatures you have access to.

If any are high, even close to maximum in this lite load condition, you have found your problem.
 
Oct 12, 2019
4
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It sounds to me like you have an overheating shutdown on one of your components.
being the ram, CPU or GPU.

Try let the PC run for a while not gaming just doing Youtube videos etc.
Then check the temperatures you have access to.

If any are high, even close to maximum in this lite load condition, you have found your problem.
I don't think its the temperature. It crashes even at around 50 degrees Celsius on both GPU and CPU. I also tried doing it after letting my PC cool down over night(very cold morning), getting right into a game as I logged in and crashed a few minutes in. But I didn't apply any thermal paste to the CPU besides the already applied paste on the cooler so I still consider it a possibility.
 

kaehligj

Prominent
Mar 15, 2018
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Ok - then we have excluded the overheat possibilty.
Thats fine, as it narrows the problem somewhat.

Do not apply more paste. You really need a surprisingly low amount.
The paste itself has no cooling effect whatsoever.
Its only purpose is to establish a thermal connection over any surface undulies on CPU and cooler.

Then we are left with the dreaded unstable PSU problem.
A disappointing common problem these days.
Try a PSU swap.
Dont even think about if your PSU is new. It may still be unstable.
 
Oct 12, 2019
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BTW is your ram listed in the ASRock B450M Pro4 ram QVL list.
https://www.asrock.com/mb/AMD/B450M Pro4/#Support
Dont rely on the store !
Check it yourself, the store may have assumed they work fine as reputed units.
It would not help a grain of salt though, if the ram is not listed in the QVL.

If it aint listed it wont work. No excuses. Period.
The QVL is a customer service to avoid hardware problems.
The label on the package of the RAM states CMK8GX4M2C3000C16 and it’s not listed in the Pinnacle Ridge Memory QVL so I guess that’s it? I can run most games fine though and it won’t crash my PC if it’s on low settings(forgot to mention this sorry).
 

kaehligj

Prominent
Mar 15, 2018
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As said - no excuses :)
It may work, but not stable.
No guarantee for functionality.

The QVL is a customer service to avoid hardware problems.

Please spread the word.

I have seen too many gamer setups with this problem.
And the gamers rarely believe its true - but it is.

It has absolutely nothing to do with the quality or reputation of the memory modules.
Its based on internal technical differences on the various brands and types.
 
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Oct 12, 2019
4
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As said - no excuses :)
It may work, but not stable.
No guarantee for functionality.

The QVL is a customer service to avoid hardware problems.

Please spread the word.

I have seen too many gamer setups with this problem.
And the gamers rarely believe its true - but it is.

It has absolutely nothing to do with the quality or reputation of the memory modules.
Its based on internal technical differences on the various brands and types.
Thank you for your help! I greatly appreciate your time and effort. I’ll check back to you on this thread once I get compatible RAM and test to see if the issue is fixed.

P.S. Could you possibly link some compatible RAM I could buy online? I’m having trouble finding some and am not sure which ones would be good quality.
 
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