Who's used Epson's warranty?

[Brian]

Archived from groups: comp.periphs.printers (More info?)

I bought a C82 from epson direct 9 months ago. Always used epson ink, and
now my black is clogged and cant print out any black. No amount of head
cleanings helped any.

How is Epson with respect to warranty repair/replacement time? I know the
C82 is known for clogging up, good thing I have my warranty!

Wondering anyone elses experience with Epson's warranty repair/replacement
service? Positive or negative?

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

I had my 1280 replaced twice by Epson. One time it was my fault: it wasn't
actually broken. They send out a replacement charged to your credit card and
erase the charge when they receive your unit back.

 

[Brian]

Archived from groups: comp.periphs.printers (More info?)

Did they include a pre-paid shipping label, or did you have to eat the
shipping charge?

I am moving to Hawaii (from NY) in 11 days, maybe I can get them to ship a
replacement there and save me $30-35 from having to fedex it myself!


"bmoag" <aetoo@yahoo.com> wrote in message
news:M7NBc.76134$pF5.52861@newssvr29.news.prodigy.com...
> I had my 1280 replaced twice by Epson. One time it was my fault: it wasn't
> actually broken. They send out a replacement charged to your credit card
and
> erase the charge when they receive your unit back.
>
>

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

Shipping is prepaid on the return of the broken printer.




"Brian" <no@spam.com> wrote in message
news:52OBc.106866$j24.96851@twister.nyroc.rr.com...
> Did they include a pre-paid shipping label, or did you have to eat the
> shipping charge?
>
> I am moving to Hawaii (from NY) in 11 days, maybe I can get them to ship a
> replacement there and save me $30-35 from having to fedex it myself!
>
>
> "bmoag" <aetoo@yahoo.com> wrote in message
> news:M7NBc.76134$pF5.52861@newssvr29.news.prodigy.com...
> > I had my 1280 replaced twice by Epson. One time it was my fault: it
wasn't
> > actually broken. They send out a replacement charged to your credit card
> and
> > erase the charge when they receive your unit back.
> >
> >
>
>

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

Brian wrote:
> I bought a C82 from epson direct 9 months ago. Always used epson ink,
> and now my black is clogged and cant print out any black. No amount
> of head cleanings helped any.
>
> How is Epson with respect to warranty repair/replacement time? I know
> the C82 is known for clogging up, good thing I have my warranty!
>
> Wondering anyone elses experience with Epson's warranty
> repair/replacement service? Positive or negative?

By 'cleaning' the printheads you are merely exacerbating the problem. All
the 'cleaning' cycle does is lay down more ink, on top of what's already
there, and makes the issue worse. You now have two choices: -

1) Take an empty cartridge, one of each colour, and fill with Windex.
Replace the carts you have in there with the Windex carts and alternate
running cleaning cycles/nozzle checks until the paper comes out clean. When
the paper is clean, remove the Windex carts and replace with BRAND NEW
ones - do NOT, under any circumstances, replace the ones you removed.

Print a nozzle check. If you don't see anything on the paper, run one
cleaning cycle, to get the ink flowing, and try a nozzle test again. That
should be all that's needed. You shouldn't need to run any more than two
cleaning cycles to get things going again.

2) If you don't wish to fill your own carts, there are a number of
outlets that offer cleaning carts. Just Google for 'inkjet cleaning
cartridges' - you're bound to find a myriad of companies selling them.
Simply replace your existing carts with the cleaning ones and proceed as
above.

Running a cleaning cycle can use as much as a fifth of a cartridge. It
should be used very sparingly - after all, ink is, obviously, money!

 

[Brian]

Archived from groups: comp.periphs.printers (More info?)

Thanks all. I heard back from Epson and they want me to give them a call.
They say that they will have a tech support rep do basic trouble shooting
and then if needed replace the unit with the same or comparable model
(possibly refurb).

Bummer. I'll probably get someone elses C82 that clogged up and just face
the problem in the near future again. Oh well, we'll see what kind of
replacement i get soon enough. thanks to all

"Miss Perspicacia Tick" <misstick@lancre.dw> wrote in message
news:bXWBc.64$pP1.49@fe48.usenetserver.com...
> Brian wrote:
> > I bought a C82 from epson direct 9 months ago. Always used epson ink,
> > and now my black is clogged and cant print out any black. No amount
> > of head cleanings helped any.
> >
> > How is Epson with respect to warranty repair/replacement time? I know
> > the C82 is known for clogging up, good thing I have my warranty!
> >
> > Wondering anyone elses experience with Epson's warranty
> > repair/replacement service? Positive or negative?
>
> By 'cleaning' the printheads you are merely exacerbating the problem. All
> the 'cleaning' cycle does is lay down more ink, on top of what's already
> there, and makes the issue worse. You now have two choices: -
>
> 1) Take an empty cartridge, one of each colour, and fill with Windex.
> Replace the carts you have in there with the Windex carts and alternate
> running cleaning cycles/nozzle checks until the paper comes out clean.
When
> the paper is clean, remove the Windex carts and replace with BRAND NEW
> ones - do NOT, under any circumstances, replace the ones you removed.
>
> Print a nozzle check. If you don't see anything on the paper, run one
> cleaning cycle, to get the ink flowing, and try a nozzle test again. That
> should be all that's needed. You shouldn't need to run any more than two
> cleaning cycles to get things going again.
>
> 2) If you don't wish to fill your own carts, there are a number of
> outlets that offer cleaning carts. Just Google for 'inkjet cleaning
> cartridges' - you're bound to find a myriad of companies selling them.
> Simply replace your existing carts with the cleaning ones and proceed as
> above.
>
> Running a cleaning cycle can use as much as a fifth of a cartridge. It
> should be used very sparingly - after all, ink is, obviously, money!
>
>
>

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

I prefer refurbs. At least I know a human has looked at it before they put
it in the box. People return printers for all sorts of reasons that have
nothing to do with how well they worked.


"Brian" <no@spam.com> wrote in message
news:R9ZBc.109679$j24.85696@twister.nyroc.rr.com...
> Thanks all. I heard back from Epson and they want me to give them a call.
> They say that they will have a tech support rep do basic trouble shooting
> and then if needed replace the unit with the same or comparable model
> (possibly refurb).
>
> Bummer. I'll probably get someone elses C82 that clogged up and just face
> the problem in the near future again. Oh well, we'll see what kind of
> replacement i get soon enough. thanks to all
>
> "Miss Perspicacia Tick" <misstick@lancre.dw> wrote in message
> news:bXWBc.64$pP1.49@fe48.usenetserver.com...
> > Brian wrote:
> > > I bought a C82 from epson direct 9 months ago. Always used epson ink,
> > > and now my black is clogged and cant print out any black. No amount
> > > of head cleanings helped any.
> > >
> > > How is Epson with respect to warranty repair/replacement time? I know
> > > the C82 is known for clogging up, good thing I have my warranty!
> > >
> > > Wondering anyone elses experience with Epson's warranty
> > > repair/replacement service? Positive or negative?
> >
> > By 'cleaning' the printheads you are merely exacerbating the problem.
All
> > the 'cleaning' cycle does is lay down more ink, on top of what's already
> > there, and makes the issue worse. You now have two choices: -
> >
> > 1) Take an empty cartridge, one of each colour, and fill with Windex.
> > Replace the carts you have in there with the Windex carts and alternate
> > running cleaning cycles/nozzle checks until the paper comes out clean.
> When
> > the paper is clean, remove the Windex carts and replace with BRAND NEW
> > ones - do NOT, under any circumstances, replace the ones you removed.
> >
> > Print a nozzle check. If you don't see anything on the paper, run one
> > cleaning cycle, to get the ink flowing, and try a nozzle test again.
That
> > should be all that's needed. You shouldn't need to run any more than two
> > cleaning cycles to get things going again.
> >
> > 2) If you don't wish to fill your own carts, there are a number of
> > outlets that offer cleaning carts. Just Google for 'inkjet cleaning
> > cartridges' - you're bound to find a myriad of companies selling them.
> > Simply replace your existing carts with the cleaning ones and proceed as
> > above.
> >
> > Running a cleaning cycle can use as much as a fifth of a cartridge. It
> > should be used very sparingly - after all, ink is, obviously, money!
> >
> >
> >
>
>

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

In article <gm1Cc.721$wL5.173@newssvr31.news.prodigy.com>, Safetymom123
<safetymom123@prodigy.net> writes
>I prefer refurbs. At least I know a human has looked at it before they put
>it in the box.

Don't make assumptions - you don't know it was a human. ;-)
--
Kennedy
Yes, Socrates himself is particularly missed;
A lovely little thinker, but a ah heck when he's pissed.
Python Philosophers (replace 'nospam' with 'kennedym' when replying)

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

On Tue, 22 Jun 2004 21:18:04 GMT, "Safetymom123"
<safetymom123@prodigy.net> wrote:

>I prefer refurbs. At least I know a human has looked at it before they put
>it in the box. People return printers for all sorts of reasons that have
>nothing to do with how well they worked.
>
Yes. I had a DVD writer die on me and I was asked if I wanted a repair
or a refurb. I went for the refurb which I knew would be working.

--

Hecate
Hecate@newsguy.com
veni, vidi, reliqui

 

[Guest]

Archived from groups: comp.periphs.printers (More info?)

On Tue, 22 Jun 2004 16:31:45 GMT, "Brian" <no@spam.com> wrote:

>Thanks all. I heard back from Epson and they want me to give them a call.
>They say that they will have a tech support rep do basic trouble shooting
>and then if needed replace the unit with the same or comparable model
>(possibly refurb).

Hm... Service tech, hey? Before you allow them to do that, do a
google "groups" search and paste in all the words below. Then read
the two messages that have "DVD" and "950" in the title:

justallan epson service technician ink their new cartridges

Unless they mean over the phone, I wouldn't let an epson tech touch
the printer - or THEY will void the warranty.

>Bummer. I'll probably get someone elses C82 that clogged up and just face
>the problem in the near future again.

Exactly. At least you'll get a printer that works, unlike me. : (

Allan.