Question Why can't I get past BIOS splash-screen using a QHD monitor ?

SimonDIvanoff

Distinguished
Jul 10, 2010
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18,510
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Hey, folks! After six hours I am out of ideas.

1. I had my PC shipped across the country via UPS. (Big mistake, I know). I opened it up, unplugged and replugged everything and there is no visible damage to it or the internal components.

2. I've been using 1080p monitors and I now am using a QHD monitor.

I cannot get past the BIOS splash screen and the low-res Windows logo and loading circle. It simply goes to black.

My monitor does not state that there is no signal nor does it turn off, but I can't get any image. I inputted my password and still nothing happens.

3. I booted into safe mode and changed the resolution to QHD, and it worked... But once I reboot into "normal mode" it's the same issue.

I assume I need to download a monitor driver or simply update the GPU one but I can't install them in safe mode so I'm stuck there as well.

Is this as simple as a GPU or MOBO failure?
 

geofelt

Titan
Did your pc work before with the QHD monitor?
What is the make/model of your motherboard?
Are you using integrated graphics, or are you using a discrete graphics card?
Monitor drivers are for documentation purposes, I think.
Probably not your problem.
Since you can boot in safe mode, a driver issue is likely.
 

thepunishers

Reputable
Oct 17, 2018
6
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4,510
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I faced the same issue, and for some reason changing boot mode to Legacy (CSM on my MSI Motherboard) made bios and splash/loading screen visible. Or hook up a 1080p monitor, install all drivers you think are necessary, and reboot using QHD monitor.
 

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