Why does my laptop keep disconnecting from my WiFi?

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MB_Lettuce

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Jan 30, 2014
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Hey everyone so I have quite a frustrating problem here. I have this router here so if you guys need more information there is a link to it at the end of this. My problem is this: I am well within the range of the router so I really do not think range is the problem. The other devices that are on the router are: An Xbox 360, a desktop computer, and sometimes a Galaxy phone or two. The amount of devices connected seems to have no bearing on whether I lose connectivity or not. And the other devices such as the computer never lose connection so I think it might be my laptop. When I first got the router about 1 month ago it was fine and I never had any problems until about a week into having it. I found a way to fix this but it never stays fixed. All I do is disconnect my laptop from the WiFi and reconnect and it can stay fixed anywhere from 5 minutes to a few hours. Please help because this is extremely frustrating. If you need to know more please ask. Edit: To specify on what I mean by losing connection. The network become limited and a quick disconnect and reconnect on my laptop is how I fix it temporarily. http://www.bestbuy.com/site/netgear-n750-dual-band-wireless-n-gigabit-router-with-4-port-ethernet-switch/6263799.p?id=1218725177432&skuId=6263799
 

minerva330

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It sounds like it is an issue with the wireless card in your laptop versus anything to do with the router, especially if the dropped signal is limited to the laptop. Make sure your drivers are update and if they are try reinstalling them

Edit: If that doesn't work make sure that your wireless card is both sending and receiving packets (just go under network sharing and click on the connection, status box should come up and you should see number that represent both sent and received, they should be in the millions). If it is really low report back and will see if your DNS settings are correct
 

MB_Lettuce

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Okay I haven't tried that yet. Could you tell me where to find the drivers so I can reinstall/update them as needed?
 

MB_Lettuce

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Okay I am running Windows 8.1 and it is 64 bit. Edit: I went to Intel's website and the wireless driver updater said this is my wireless driver and also a quick Google search of the Qualcomm Atheros AR9485WB-EG Wireless Network Adapter and I find others with similar issues. Especially the limited part. The laptop is: http://www.bestbuy.com/site/15-6-touch-screen-laptop-6gb-memory-750gb-hard-drive/8937121.p?id=1218954925812&skuId=8937121&st=asus%20q501&cp=1&lp=1
 

minerva330

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Looks like they have updated several of their wireless drivers recently...http://support.asus.com/Download.aspx?SLanguage=en&m=Q501LA&p=3&s=522

Start with the most recent Intel one, Version V16.6.0.8
 

MB_Lettuce

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Okay I'm downloading now. It shouldn't take long. I'm assuming I should also download the Qualcomm update as well? And shouldn't this stuff be auto-updating? Also I really appreciate all of your help. :)
 

minerva330

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no problem and it depends, not all drivers auto update. Some do through windows update and others through a manufacturer utility. You could check the version of your current driver if you wanted to know. Regardless, sometimes just reinstalling the driver takes care of these type of issues.

And yes my next suggestion would be to download the most current Qualcomm but first try the Intel driver and see if it makes a difference
 

MB_Lettuce

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So I bet the problem occurred when I switched from Windows 8 to 8.1. It seems to coincide with this problem actually. And I'm thinking the drivers did not update along with everything. Also I'll let you know if this fixes the issue. Like I said though it comes and goes and might take awhile to confirm everything is back the way it should be.
 

MB_Lettuce

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Will do. Does the site you linked to have all the drivers for my laptop? I will return with the status of the issue after ensuring all my drivers are up to date with Windows 8.1.
 
Aug 13, 2014
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-Ashia

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Sep 29, 2014
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I am actually having the same problem on my HP Pavilion g series. It'll stay connected for about an hour or two and then it'll show the little yellow triangle next to the bars. I have to disconnect and connect back in order for it to work again. When I did the troubleshooting, it told me that the IP address couldn't be found, then connected back to the wifi. But it repeatedly keeps doing it and it's really annoying. Can someone help me?
 

amf123

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Sep 30, 2014
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I found a possible solution here:
http://adamralph.com/2014/01/24/continuously-losing-internet-connectivity-in-windows-8-1/

Still haven't been long enough to know if it worked, though.
 

mthomas27

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Oct 17, 2014
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I have found the problem. Go into Control Panel and then Programs and Features. Look for Intel Pro Wireless for Bluetooth Technology. Uninstall it and reboot... no more disconnects. Also, keep in mind that Windows Update will install it again. Do not let Windows Update do that. This will fix your issue as it worked for me.
 

peterungar

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Aug 27, 2014
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I had the same problem for the last 2 years. I have an HP desktop and a Toshiba laptop. The desktop is connected to the router by cable. I discovered last week that the desktop was also set to automatically connect wirelessly to the router. I disabled that in Control Panel\Network and internet\Network connections and since then the laptop stays connected to the internet for any length of time.
 

Emily290234

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Jan 15, 2015
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I have the same ASUS and noticed the problem with connection drops when updating to Windows 8.1. I updated the driver and I'm back to the same problem. Any suggestions?
 

Jonathan Yago

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Jan 17, 2015
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Hi, got the same problem and I think the reason why is that windows 8.1 disconnects to my wifi when it detects some other wifi in the area that has turned on. Windows 8.1 has this check box that says connect automatically to every network it detects and you cannot disable it.
I found the solution in some other sites to block the other networks that you dont connect to, example from your neighbor.

Vindic8ed replied on September 7, 2014See post history
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Reply In reply to Vindic8ed's post on September 7, 2014
I found a site that shows you how to add networks to your blocked list using the command prompt. It seems to help if you are in a stationary place, but as soon as you move to another location more networks will pop up that you will have to block so it can be time consuming and tedious. However, it is a temporary fix until Microsoft implements something that prevents you from connecting to networks automatically. As to whether or not this will help my internet connectivity problems I'll have to wait and find out. It is nice to know that I'm not connected to these other networks though...
NOTE: If the network name is "Hidden network" this block command doesn't seem to do anything. I was able to get rid of a majority of the other unwanted networks though.
http://www.eightforums.com/tutorials/45598-wireless-networks-allow-block-filter-windows.html
Command prompt to use:
netsh wlan add filter permission=block ssid="NETGEAR26" networktype=infrastructure
(Just change the NETGEAR26 to whatever the name of the network is you want to block)
To get to the command prompt use the Windows key+x and select the "Command Prompt (Admin)."
If you need to reset your filter or remove a network from the blocked list that same web page tells you how to do that as well.
 

courto05

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Jan 24, 2015
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Hi guys. I did 2 things one after the after and now I have not had one problem. I can't say whether one of the things I did fixed the problem or whether it was the combination of the two. I thought I'd share and maybe it will help someone. It seems we are all affected but for different reasons because if there was one simple fix, we would have all sorted it out by now. Windows 8 was the most frustrating thing ever. The first thing I did was I joined "unblockus". I followed their directions to set up windows 8 so that I could watch netflix outside of USA. For those who don't know it is approx $5/month and it is used for geoblocking - such as non Americans accessing Netflix or Hulu (if it is the reason it works I'd happily pay $5/month in order to have no internet problem even if I didn't need to geoblock). The second thing I did was uninstall McAfee. I instead got BitDefender. So as I said, I am not sure which made windows 8 work but perhaps if you have McAfee you could uninstall and see if that works. Unblockus also give you a free trial so maybe try that and see if it helps. If I help one person I am happy. Having Windows 8 has been the most frustrating-wantingtothrowmylaptop experience ever!
 

iwantchaos

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Mar 13, 2015
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It actually sounds like you're neighbors WiFi signals is interfering with yours there is a simple fix to this problem simply download an app from the marketplace that measures waves in amplifacation and see if you notice another wave inside of your own then if you do log onto your router settings online and set your router channel to an empty one that will instantly fix this problem.
 

mach_ri

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Feb 10, 2015
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I have the same problem, first login doesn't create problem after 15-20 minute wifi stop working there is no problem with the router the problem is with the laptop the drivers are upto date and I have refresh my PC {Opps all new app gone} however it doesn't help me i keeps me frustrating need to restart again..
 

portland99

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May 16, 2015
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I had this same issue. I tried many things but they did not help. Then I tried turning down the wireless router transmitter to 50% strength. That seems to have solved the problem. I assume that the router was overheating and shutting down to cool off. Perhaps dust accumulates inside the router.
 

portland99

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May 16, 2015
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I had this same issue. I tried many things but they did not help. Then I tried turning down the wireless router transmitter to 50% strength. You can find this in the settings page. Call your provider if you can't find it. That seems to have solved the problem. I assume that the router was overheating and shutting down to cool off. Perhaps dust accumulates inside the router.
 
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