Question Why is my dock only detecting 1 monitor?

jafrankl

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Dec 7, 2014
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Hey guys, got a strange one here. I just got a WavLink WL-UG69DK1 Rev. B1 so I can use my desktop monitors with my laptop when I work from home. I have an Asus VN248 and an Acer XB270HU. I know the dock works properly, it detects my desktop PC connections and is able to run the Asus monitor via displayport and HDMI connections, however, when I plug the Acer monitor into the dock via displayport (only connection it has), the monitor is no longer detected by the PC. I'm running windows 10 home and I've made sure all my hardware, drivers, and firmware is updated. Tried multiple displayport cables too. No idea why 1 monitor works and the other isn't recognized through the dock. Any tips?
 

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