Why is my internet connection so slow?

[danielbryan94]

On Monday, the internet started disconnecting frequently. We tried turning the router off both by the plug and by the actual router itself, but it didn't work at all. However, after the good of 3 or 4 hours, the router started working again and the internet came back.

Unfortunately, since we got the internet back, the connection has been really, really slow. It takes 10-15 minutes for a 2-3 minute Youtube video to load. I have no clue what's causing the internet connection to be this slow.

The weather was bad the day the internet started being bad, but it was only for a brief while like 30 minutes. But the bad internet connection started BEFORE the bad weather.

What could be causing the internet connection to be this slow? Is it possible to get it faster again. We have a Sky Broadband router.

 

[serialkiller]

Call your internet service provider and tell him the issue . This problem is mostly from their end.

 

[helpstar]

Is the internet connection slow on all devices?
Reset the router

 

[danielbryan94]

@helpstar it is slow on all of our phones, the two laptops and the tablet. I don't know how to reset the router, though.

 

[helpstar]

Which router model is it exactly? Should be labeled on the back or on the bottom.